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Average :   4.8
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Posted 232 days ago.
Billing was originally incorre...
Billing was originally incorrect. Free inspection wasn't applied . Emissions exempt also wasn't applied . Hopefully it was corrected .
PASQUALE D, BETHLEHEM, PA, Service Customer
October 27, 2016
JAMIE NERO
Response
It definitely was, Pasquale, and we appreciate you taking the time to let us know about your experience. We hope to have another opportunity to help you again.
October 28, 2016
Posted 239 days ago.
I Appreciate the help I receiv...
I Appreciate the help I received was much better than working with other dealerships in the area.
JAMEL M, ALLENTOWN, PA, Sales Customer
October 20, 2016
STELZMAN, NICHOLAS
Response
We were happy to help you out, Jamel! Thank you and congratulations on your new Jeep Cherokee!
October 20, 2016
Posted 246 days ago.
Friendly, efficient personnel,...
Friendly, efficient personnel, in and out quickly. Very comfy state-of-the-art waiting room. My kind of operation. Thanks!
JOAN V, HELLERTOWN, PA, Service Customer
October 13, 2016
MARIO SESSANTA
Response
You're so welcome, Joan! Customer comfort is very important to us and we're happy to hear about your satisfaction with your wait while you were with us. Thank you and we look forward to helping you again in the future!
October 14, 2016
Posted 246 days ago.
Fast and friendly
KAITLIN M, ALLENTOWN, PA, Service Customer
October 13, 2016
JAMIE NERO
Response
Thank you for the excellent feedback, Kaitlin!
October 14, 2016
Posted 247 days ago.
I basically when to look at ca...
I basically when to look at cars, and ended purchasing a new car. Everyone was pleasant. The sale when well. They were all professional and we're very pleasant. Still can't believe that I bought the car.
LOURDES R, FRACKVILLE, PA, Sales Customer
October 12, 2016
GUYNN, RONNIE
Response
We know you'll really enjoy your new Rogue, Louroes, and we're glad to see you satisfied with our staff's great personalities. Thank you and congratulations!
October 13, 2016
Posted 247 days ago.
Everything went well and was p...
Everything went well and was priced great.
EDWARD J, SLATINGTON, PA, Service Customer
October 12, 2016
CORBIE WORTH
Response
We're pleased to see you satisfied with the excellent care, Edward. Thank you!
October 13, 2016
Posted 247 days ago.
Very courteous. the van that w...
Very courteous. the van that we had serviced is working great.
P, MACUNGIE, PA, Service Customer
October 12, 2016
WILLIAM MOYA
Response
How excellent! We're glad to see your Grand Caravan is back in order and we look forward to helping you again.
October 13, 2016
Posted 248 days ago.
It would be nice to have a shu...
It would be nice to have a shuttle service when there is a longer appointment. How hard would it be to allow a test drive of a newer vehicle which I would perhaps be interested in buying. I think you are missing an opportunity to have more customer loyalty here!
DALE K, HAMBURG, PA, Service Customer
October 11, 2016
MELISSA C DIFFENDERFER
Response
Thank you for letting us know, Dale. We currently have a system of loaners for our guests to rent out in case they need something similar to a shuttle service. As far as we've been hearing, this has received quite a lot of praise. We hope that you'll take the opportunity to utilize this in the future for any of your visits and we look forward to helping you again.
October 13, 2016
Posted 248 days ago.
Greeted promptly and had a nic...
Greeted promptly and had a nice conversation with the write-up person. I was treated like an old friend. The payment segment went well. Young lady was friendly and polite. The only problem I encountered was the sticker placed on the inside of my windshield did not have the next milage for my future oil change like usual. A minor mistake, but the information was for some other vehicle
RICHARD J, MACUNGIE, PA, Service Customer
October 11, 2016
MARIO SESSANTA
Response
Thank you for telling us about your experience, Richard, and we apologize if our staff had mixed up the information on your mileage sticker. We'd be happy to provide the information for you so that there's no misunderstanding in the future. Just give us a call and we'll get that taken care of for you right away. We look forward to seeing you again!
October 13, 2016
Posted 248 days ago.
Service completed as expected ...
Service completed as expected in a timely manner
BARBARA S, MACUNGIE, PA, Service Customer
October 11, 2016
MELISSA C DIFFENDERFER
Response
How awesome, Barbara! Thank you for the great feedback and we look forward to seeing you again.
October 13, 2016
Posted 248 days ago.
Got the vehicle I wanted at th...
Got the vehicle I wanted at the price I wanted, but it took way too long.
CHARLES M, WHITEHALL, PA, Service Customer
October 11, 2016
JAMIE NERO
Response
We're glad that everything worked out for you in the end, Charles, and apologize if the wait took longer than expected. Thank you for letting us know about your experience.
October 11, 2016
Posted 249 days ago.
Are 2013 Nissan Armada had no ...
Are 2013 Nissan Armada had no heat. We bought this vehicle in Jenkins town Philadelphia. I purchased the extended warranty. I call Roth Rock Nissan dealership of Allentown PA and they were very helpful with are problem. Explained our situation and they scheduled are vehicle the very next day. They replaced the part in a very timely fashion. Also had our oil changed there as well. We will be continuing using there service.
KIMBERLY B, NEW TRIPOLI, PA, Service Customer
October 08, 2016
KEVIN CHAPMAN
Response
How awesome, Kimberly! We were happy to get your Armada taken care of, as it's important to us that we see our customers' needs through to the end. Thank you for taking the time to give us your feedback and we look forward to helping you again!
October 10, 2016
Posted 249 days ago.
Great
EDWIN M, ALLENTOWN, PA, Sales Customer
October 07, 2016
PATTERSON, JESSIE
Response
Thank you for the quick response, Edwin, and congratulations on your new Rogue!
October 10, 2016
Posted 249 days ago.
Always greeted friendly and co...
Always greeted friendly and courteous . And service done in a timely manner.
LATRICIA B, OREFIELD, PA, Service Customer
October 07, 2016
JAMIE NERO
Response
We're always happy to provide an excellent service and we're pleased to see you satisfied, Latricia. Thanks!
October 07, 2016
Posted 249 days ago.
The service advisor was courte...
The service advisor was courteous and on time. He discussed the service and kept me notified of the vehicles progress throughout the appointment
JAMES A, COPLAY, PA, Service Customer
October 07, 2016
KEVIN CHAPMAN
Response
How great, James! We're glad that you enjoyed the attentiveness of our advisor. Thank you and we look forward to helping you again!
October 07, 2016
Posted 253 days ago.
Brandan Kelly was VERY helpful...
Brandan Kelly was VERY helpful. Very personable and didn't rush through anything. 1st class act.
GREGORY P, SLATINGTON, PA, Sales Customer
October 05, 2016
KELLY, BRENDAN
Response
Awesome, Greg! Thank you for the glowing compliments on Brandan's excellent help and we're glad to see you satisfied with your new truck. Congratulations and welcome to the Rothrock family!
October 07, 2016
Posted 253 days ago.
Everything was fine, service d...
Everything was fine, service dept was very nice and helpful. The waiting room is very comfortable. Didn't wait very long at all. Now waiting for a phone call back i would've liked a call back that night so they could explain my car problems to my boyfriend but never got one.
KIM F, MACUNGIE, PA, Service Customer
October 05, 2016
MELISSA C DIFFENDERFER
Response
Hi, Kim, and we're sorry if you hadn't received a call back when you wanted. We'll be sure to discuss this further with the team so that we can address any issues with communications. Otherwise, thank you for the great response and we look forward to helping you again!
October 07, 2016
Posted 254 days ago.
We were definitely a hard sale...
We were definitely a hard sale...we had to stick to our budget and it took a while but they were able to do a deal that we were comfortable with. During negotiations they did try to push a couple vehicles that were not our style but they understood when we were not happy about it. Also...shook hands on a price with "manager" or whatever he is and when we went to sign paperwork price was written up $9 a month higher. Problem was fixed quickly with no problem. All in all a decent experience. Doug was nice and his understudy was very personable and helpful to us while Doug was busy with the finance negotiations. Would recommend to others..
JAMES G, WALNUTPORT, PA, Sales Customer
October 04, 2016
WEIL, DOUGLAS
Response
Thank you for taking the time to tell us about your experience, James! We always do our best to work with our customers on any price, so we're happy to hear that everything was taken care of in your Renegade. Congratulations and welcome to the Rothrock family!
October 07, 2016
Posted 254 days ago.
I was please with the service ...
I was please with the service it took more time that i was expected but it was fine.The people was very polite
MARIA C, FOGELSVILLE, PA, Service Customer
October 04, 2016
CORBIE WORTH
Response
We're glad to have had the opportunity to work with your Jeep Liberty, Maria, and that you had such a great time. Thank you and we look forward to seeing you again!
October 07, 2016
Posted 255 days ago.
Service was performed quickly....
Service was performed quickly.
EUGENIA E, CATASAUQUA, PA, Service Customer
October 03, 2016
CORBIE WORTH
Response
How great, Eugenia! Thank you for the quick feedback!
October 04, 2016
Posted 255 days ago.
Ok I like
ELVIS S, EASTON, PA, Sales Customer
October 03, 2016
PATTERSON, JESSIE
Response
We like you too, Elvis. Thanks and congratulations!
October 04, 2016
Posted 255 days ago.
LT was an honest and helpful G...
LT was an honest and helpful GSM that I would definitely do business with in the future. Also the walkthrough and service provided by Laura my delivery specialist was extremely helpful. She even offered to bring my wife back to the dealership or meet near my house with any follow-up items on my new Pathfinder.
BRYAN R, EASTON, PA, Sales Customer
October 03, 2016
MALLOY, DONALD
Response
How great, Bryan! Customer service is definitely one of the higher points we like to provide, so we're glad to see you satisfied with LT's and Laura's excellent assistance. Congratulations on your new Pathfinder and we look forward to seeing you again!
October 04, 2016
Posted 259 days ago.
I owned the Rogue since April ...
I owned the Rogue since April 2015 and always have had great experiences from the minute I drive my car in the service area to checking out. I owned a lot of cars and never had such good experiences with a dealership as with Roth rock ! Thank you!!
DAWN K, ALBURTIS, PA, Service Customer
October 02, 2016
RUSSELL A ROTHROCK
Response
You're very welcome! It's important to us that our customers are continuously satisfied with their visits, so we're glad to see you continuously taken care of. Thank you for the great feedback and we look forward to seeing you again, Dawn!
October 04, 2016
Posted 259 days ago.
The dealer got me done quickly...
The dealer got me done quickly, I would go back again.
CHRIS W, EASTON, PA, Service Customer
October 02, 2016
MARIO SESSANTA
Response
It was a pleasure, Chris. Thank you and we look forward to seeing you again!
October 04, 2016
Posted 259 days ago.
Check engine light, they took ...
Check engine light, they took me in right away and solved the problem.
BARBARA G, BETHLEHEM, PA, Service Customer
October 01, 2016
CORBIE WORTH
Response
It was no problem, Barbara, and thank you for the quick feedback!
October 04, 2016
Posted 259 days ago.
The service was nothing short ...
The service was nothing short of excellent. They worked to diagnosis all of the problems I said I was experiencing, and if they weren't able to fix the problem that day they told me the measures that were taken to address the problem with Nissan and that they'd contact me with anything else they find out. I even received an update about the status of my car in the middle of the day and they let me know about a service I was suppose to get but forgot about! Picking my car up was a breeze - payment was quick, and Melissa pulled my car around for me (thank you!). I've never experienced such an amazing service appointment before. I will definitely come back!
JENNIFER M, KINTNERSVILLE, PA, Service Customer
October 01, 2016
MELISSA C DIFFENDERFER
Response
Thank you so much for telling us about your excellent experience, Jennifer!
October 04, 2016
Posted 259 days ago.
Very fast and friendly service...
Very fast and friendly service. Great quality dealership!
ALEXANDER P, BETHLEHEM, PA, Service Customer
September 30, 2016
MARIO SESSANTA
Response
Great to hear, Alexander! A swift service is always important to us and we're glad to see you satisfied with the work. Thank you!
October 04, 2016
Posted 259 days ago.
I had a problem with my Blueto...
I had a problem with my Bluetooth I called service and they told me to come right in. Everyone was so nice and they took care of me promptly
MARY F, COOPERSBURG, PA, Service Customer
September 30, 2016
KEVIN CHAPMAN
Response
We're happy to have gotten everything squared away for you, Mary, and appreciate hearing your great feedback. We look forward to seeing you again!
October 04, 2016
Posted 259 days ago.
Everyone is very friendly and ...
Everyone is very friendly and courteous. My car was done in no time.
HELGA C, ALLENTOWN, PA, Service Customer
September 30, 2016
MELISSA C DIFFENDERFER
Response
No problem, Helga! A speedy service is important to our team and we're happy you enjoyed your entire experience with us. Thank you for the quick feedback!
September 30, 2016
Posted 259 days ago.
Good experience, Sarah over in...
Good experience, Sarah over in the collision center was fast to reply to all of my calls/questions.
DEBORAH C, CENTER VALLEY, PA, Service Customer
September 30, 2016
CRAIG A STECKER
Response
We're glad to hear the great feedback on Sarah's assistance, Deborah! Thank you!
September 30, 2016
Posted 259 days ago.
Clean. Friendly. Fast and effi...
Clean. Friendly. Fast and efficient. Brought in my Nissan for a recall part replacement and was in and out in less than an hour at no charge. Waiting room was open and inviting, there was even a kid area. Afterwards I headed over to their parts department where I was assisted immediately in a walk in repair for my key fob not working. All in all a very good experience.
SARAH B, ALLENTOWN, PA, Service Customer
September 30, 2016
JAMIE NERO
Response
Thank you for telling us about your great experience, Sarah! It's important to our staff that our customers feel comfortable all throughout the service process, so we're glad to see you enjoyed your entire experience. We look forward to helping you again!
September 30, 2016
Posted 259 days ago.
It was great that you could fi...
It was great that you could fit us in without notice. I also appreciated the updates throughout the day, the speedy turnaround, and that you were able to do our inspection while the car was there so we did not have to run it in a second time.
JUDITH C, ALLENTOWN, PA, Service Customer
September 30, 2016
KEVIN CHAPMAN
Response
It's no problem, Judith! Customer communication and a speedy service is just as important to us as it is to our guests, so we're happy to have provided. Thank you for the great feedback and we look forward to helping you again.
September 30, 2016
Posted 260 days ago.
Very efficient and everything ...
Very efficient and everything done as requested.
ALBERT T, COPLAY, PA, Service Customer
September 29, 2016
MELISSA C DIFFENDERFER
Response
We're happy to see you satisfied with the results of your service, Albert. Thanks!
September 30, 2016
Posted 260 days ago.
Rothrock always has great serv...
Rothrock always has great service!
BARBARA B, BETHLEHEM, PA, Service Customer
September 29, 2016
MARIO SESSANTA
Response
Thanks, Barbara! We do our best to provide a great service for our great customers!
September 30, 2016
Posted 260 days ago.
Friendly, caring service is al...
Friendly, caring service is always on point at Rothrock.
SOL V, LEHIGHTON, PA, Service Customer
September 29, 2016
MARIO SESSANTA
Response
It means a lot to us that you're continuously satisfied and we appreciate the great feedback, Sol!
September 30, 2016
Posted 260 days ago.
I would like to thank Mr Jeffe...
I would like to thank Mr Jeffers and his staff on a wonderful experience they had my car done and I was back on the road in no time
JESSIE P, EASTON, PA, Service Customer
September 29, 2016
PATRICK JEFFERS
Response
It was our pleasure, Jessie, as we want to make sure our customers are fully taken care of while they're in our care. Thank you for the great feedback and we look forward to helping you again!
September 30, 2016
Posted 261 days ago.
I work at the dealership so ge...
I work at the dealership so getting service is always easy. Melissa always takes good care of me.
LEATRICE M, TOPTON, PA, Service Customer
September 28, 2016
MELISSA C DIFFENDERFER
Response
Thanks, Leatrice!
September 29, 2016
Posted 261 days ago.
Fast and easy experience. Know...
Fast and easy experience. Knowledgeable sales staff. Very friendly and never walked by one person that did not say hi. This is my third experience at this dealership and I have always come back .
MICHELLE K, ALLENTOWN, PA, Sales Customer
September 28, 2016
STAHR, ZACHERY
Response
Thank you for being a part of the Rothrock family, Michelle! Customer service is always key to our team, so we're happy to have the chance to work with you and make you feel as comfortable as possible. Congratulations on your new Pacifica and we look forward to helping you again!
September 29, 2016
Posted 261 days ago.
Excellent service!
ROBERT C, SUMMIT HILL, PA, Service Customer
September 28, 2016
MELISSA C DIFFENDERFER
Response
Thanks, Robert! We're glad to see you satisfied.
September 28, 2016
Posted 261 days ago.
Both Jose Baret (Sales) & Lama...
Both Jose Baret (Sales) & Lamar Eggleston (Business Manager) went out of their way to help me. I will be returning to Rothrock to purchase my vehicles in the future!
PATRICIA L, NORTHAMPTON, PA, Sales Customer
September 28, 2016
BARET, JOSE
Response
Thank you so much, Patricia! Jose and Lamarr will be very glad to hear the great response, especially since they work their best to provide our customers with an absolutely fantastic process. Congratulations on your new Versa and welcome to the Rothrock family!
September 28, 2016
Posted 262 days ago.
Always repaired my car issues ...
Always repaired my car issues and meet my concerns.
RAMDUS M, ALLENTOWN, PA, Service Customer
September 27, 2016
MELISSA C DIFFENDERFER
Response
That's what we love to hear! Thank you for the great response, Ramdus!
September 28, 2016
Posted 262 days ago.
The service was professional, ...
The service was professional, done even before approximated time and delivered back to me clean.
KAREN H, ALLENTOWN, PA, Service Customer
September 27, 2016
KEVIN CHAPMAN
Response
It's important to us that our customers are given their cars back in as soon a time as possible, so we're glad to see your visit was absolutely excellent, Karen. Thank you and we look forward to seeing you again!
September 28, 2016
Posted 266 days ago.
Awesome as usual. The service ...
Awesome as usual. The service team is wonderful and helpful.
JOHN H, ROYERSFORD, PA, Service Customer
September 25, 2016
WILLIAM MOYA
Response
It's always a pleasure when it comes to helping our guests with the right services. Thank you for taking the time to give us your feedback!
September 28, 2016
Posted 266 days ago.
Excellent experience
DAVID M, BATH, PA, Service Customer
September 25, 2016
MELISSA C DIFFENDERFER
Response
Excellent response! Thanks, David!
September 28, 2016
Posted 266 days ago.
Service manager was straightfo...
Service manager was straightforward and answered my questions clearly. I though it was a thoroughly businesslike transaction.
PHILIP M, BETHLEHEM, PA, Service Customer
September 24, 2016
CORBIE WORTH
Response
We're glad you enjoyed the overall professionalism of our team, Philip! We're always happy to provide our customers with a great service all around, and we appreciate hearing your comments. We look forward to seeing you again!
September 28, 2016
Posted 266 days ago.
Great in and out service as us...
Great in and out service as usual.
KEVIN W, BETHLEHEM, PA, Service Customer
September 24, 2016
WAYNE ROATCHE
Response
A swift service is always a great service. Thanks, Kevin!
September 28, 2016
Posted 266 days ago.
Comfortable waiting room with ...
Comfortable waiting room with view into garage. Easy drop off without appointment.
JASON E, NORTHAMPTON, PA, Service Customer
September 23, 2016
JAMIE NERO
Response
How great, Jason! Thank you for the great feedback on your visit and we look forward to helping you again.
September 28, 2016
Posted 266 days ago.
Service adviser took care of m...
Service adviser took care of me promptly, gave an accurate estimate of my wait time. Shop completed the work quickly and efficiently (express oil change), washed the car nicely, and I was on my way in less time than estimated. While I was there, I walked the lot looking at recently arrived 2017's. Was approached by several sales people. All were very nice and we had a good chat.
ROBERT G, LAURYS STATION, PA, Service Customer
September 23, 2016
CORBIE WORTH
Response
It was a pleasure helping you out, Robert, and we're glad that you had a good time with both sales and service during your visit. If there's ever a time you need further assistance with anything, we'll be happy to help. Thank you for your feedback and we would also appreciate it if you left us a review on Facebook or Google as well.
September 28, 2016
Posted 266 days ago.
In the end we are happy, we ju...
In the end we are happy, we just were not happy how we got there. The process took to long and the signature papers differed from what was agreed on. Bottom line, if the deal differs from what is agreed to on paper we have a problem. The good news; the Rothrock Sales team worked it out but it took way too long to get there. I was very clear what I wanted to see so not sure why it took so long. I ended up missing a class I had that evening because of it.
GREGORY F, SLATINGTON, PA, Sales Customer
September 23, 2016
MALLOY, DONALD
Response
Hi, Greg. While we're glad to see that you are happy with your new Murano, we do apologize if the process itself took longer than expected due to the agreed upon price. Our staff has definitely looked into this to make sure processes like yours do not happen again in the future. We appreciate your feedback and congratulate you on your new Murano.
September 23, 2016
Posted 268 days ago.
Great experience Wilson and Fr...
Great experience Wilson and Frank went above and beyond
ERIK M, EFFORT, PA, Sales Customer
September 21, 2016
GUAMAN, WILSON
Response
Wilson and Frank will be glad to hear the shout outs, Erik, and that you enjoyed your time with them. Congratulations on your new Wrangler!
September 22, 2016
Posted 269 days ago.
Rothrock managed to make my be...
Rothrock managed to make my beautiful truck ever better! I bought accessories and requested a detail clean of my truck. They exceeded expectations, as always. Thank you to service and recon!
BRANDON A, NEW BETHLEHEM, PA, Service Customer
September 20, 2016
WILLIAM MOYA
Response
It's always a pleasure, Brandon! The cars are our bread and butter, so it's important to us that our customers' cars look as great as possible after they've been in our care. Thank you for taking the time to give us your feedback and we look forward to helping you more in the future!
September 22, 2016
Posted 269 days ago.
Corbie gave me updates about m...
Corbie gave me updates about my vehicle and offered a very nice rate on a rental car. Even at check out my AAA discount wasn't applied and Rothrock made it work and refunded my discount. This is a huge improvement from other experiences. The knowledge and personality of Corbie makes me feel comfortable returning for more work under her advising.
JONATHAN L, EASTON, PA, Service Customer
September 20, 2016
CORBIE WORTH
Response
Thank you for letting us know about your excellent experience with Corbie, Jonathan! When it comes to providing our customers with the best we've got, she definitely takes the cake and we're pleased to hear this from your visit. We look forward to seeing you again!
September 22, 2016
Posted 270 days ago.
On time as promised.
ROBERT U, MACUNGIE, PA, Service Customer
September 19, 2016
MELISSA C DIFFENDERFER
Response
We're happy to have gotten everything quickly taken care of for your car, Robert. Thank you for the response!
September 21, 2016
Posted 273 days ago.
The Sales Associates at Rothro...
The Sales Associates at Rothrock were helpful and listened to my needs and requests. They met my frugal budget and were kind in the process.
LINDSAY B, READING, PA, Sales Customer
September 18, 2016
MASTRONARDI, GERARD
Response
It was a pleasure helping you out, Lindsay, as it's definitely important to us that we find the right fit for our customers' needs. We're glad to see you enjoying your new Patriot. Congratulations and we would appreciate it if you left us a review on Facebook or Google as well.
September 21, 2016
Posted 273 days ago.
Honest, friendly, knowledgeabl...
Honest, friendly, knowledgeable, not pushy or aggressive. Best experience I've ever had buying a car.
STEPHEN A, ALLENTOWN, PA, Sales Customer
September 18, 2016
JURCHENKO, EDWARD
Response
Thanks, Stephen, and congratulations on your new truck! We look forward to seeing you again.
September 21, 2016
Posted 273 days ago.
Always an awesome experience f...
Always an awesome experience from being greeted at the door to the service writer to the cashier back to my freshly washed ready to go vehicle at the door waiting to go
DAVID G, LEHIGHTON, PA, Service Customer
September 17, 2016
MELISSA C DIFFENDERFER
Response
We're so glad you had such an excellent time from beginning to end, David. Thank you for the wonderful compliments and we look forward to helping you in the future!
September 21, 2016
Posted 273 days ago.
Always excellent service.
DEBORAH T, MACUNGIE, PA, Service Customer
September 17, 2016
MARIO SESSANTA
Response
That's what we love to provide! Thanks, Deborah!
September 21, 2016
Posted 273 days ago.
Melissa was a great service ad...
Melissa was a great service advisor. Very friendly and helpful.
BRUCE H, ALLENTOWN, PA, Service Customer
September 16, 2016
MELISSA C DIFFENDERFER
Response
Melissa will be very glad to hear the positive comments, Bruce. Thank you!
September 21, 2016
Posted 273 days ago.
Brought car in on 8/3 to fix a...
Brought car in on 8/3 to fix a/c, which was not blowing cold air. Was told the system would be recharged and a dye put in to detect leaks. Brought car back on 8/31, it was not blowing cold air. I expected this because I was told by the service rep that it would be a two visit process. They replaced two valves and the air was working fine. Returned on 9/15 because it was blowing warm air again. This time the rep told me that the condenser has to be replaced. I feel this should have been caught on the second visit, not the third. I currently have $350 in labor and $75 in parts invested in this. I realize a condenser will cost more money, but what about the extra labor costs involved in missing the condenser leak at the second visit. Waiting till next week to hear the outcome, stay tuned.
CHARLES K, NORTHAMPTON, PA, Service Customer
September 16, 2016
WILLIAM MOYA
Response
Hi, Charles, and we're sorry to hear about your disappointment in the services so far. Our staff aims to make sure all needs are met as early as possible, but in cases like this, there's a step to step process that allows us to deduce where the issues are stemming from. We'd be happy to discuss this further with you during your next visit and look forward to getting this taken care of as soon as possible. Thank you for your feedback.
September 21, 2016
Posted 274 days ago.
Brought in for oil change and ...
Brought in for oil change and tire rotation. Excellent service ...car done in a timely manner.
ERIC S, ALBURTIS, PA, Service Customer
September 15, 2016
MARIO SESSANTA
Response
That's great to hear, Eric! A swift oil change and tire rotation is definitely what we aim to provide and we're glad you enjoyed your visit. Thank you and we look forward to helping you again.
September 15, 2016
Posted 274 days ago.
The Service Advisor (Kevin) wa...
The Service Advisor (Kevin) was very helpful and courteous. My car was done MUCH earlier than expected.
LEILA L, NORTHAMPTON, PA, Service Customer
September 15, 2016
KEVIN CHAPMAN
Response
Thank you so much, Leila! We're glad that Kevin was able to take care of everything for you and we all look forward to helping you again. We would appreciate it if you left us a review on Facebook or Google as well.
September 15, 2016
Posted 275 days ago.
Exceptional Service Every Visi...
Exceptional Service Every Visit!!
BRANDON A, NEW BETHLEHEM, PA, Service Customer
September 14, 2016
WILLIAM MOYA
Response
Great to hear, Brandon! Thank you for the great response!
September 14, 2016
Posted 275 days ago.
Fast turn around for reapairs ...
Fast turn around for reapairs and car was cleaned up real good inside and out
DARRYL S, BETHLEHEM, PA, Service Customer
September 14, 2016
CRAIG A STECKER
Response
We're glad to have gotten your PT Cruiser taken care of as quickly as possible. Thanks, Darryl!
September 14, 2016
Posted 275 days ago.
People were nice. My appoin...
People were nice. My appointment was Wednesday and I dropped my car of early Tuesday because that's when I was able to and they finished everything they could Tuesday so technically they were way ahead of schedule. The service associate was great.
HEATHER H, EAST GREENVILLE, PA, Service Customer
September 14, 2016
MELISSA C DIFFENDERFER
Response
Thank you so much, Heather! It's important to us that our guests are quickly taken care of, so we aim to make sure this happens as much as possible. We appreciate the compliments and look forward to seeing you again! We would also appreciate it if you left us a review on Facebook and Google as well.
September 14, 2016
Posted 276 days ago.
Responsive to my time, comfort...
Responsive to my time, comfortable waiting area.
MICHAEL T, OREFIELD, PA, Service Customer
September 13, 2016
MARIO SESSANTA
Response
We're always happy to help and are glad to see you satisfied, Michael. Thanks!
September 14, 2016
Posted 277 days ago.
I went in to express service f...
I went in to express service for an oil change. I was in and out in a short amount of time.
LINDA B, NORTHAMPTON, PA, Service Customer
September 12, 2016
JAMIE NERO
Response
A timely service is always great! Thanks, Linda, and we look forward to seeing you again!
September 13, 2016
Posted 277 days ago.
This was as with all three of ...
This was as with all three of our past purchases a pleasant and easy purchase. My time is respected and I feel valued.
JEFFREY S, ORWIGSBURG, PA, Sales Customer
September 12, 2016
MALLOY, DONALD
Response
Thank you so much, Jeff! It's important to us that our customers feel they are fully taken care of, so we're glad to see you satisfied with the staff's assistance. Congratulations on your new Pathfinder and thank you for being a part of the Rothrock family. We would appreciate it if you left us a review on Facebook or Google as well.
September 13, 2016
Posted 278 days ago.
Jamie was very helpful. The s...
Jamie was very helpful. The service was very good.
TIMOTHY V, KUTZTOWN, PA, Service Customer
September 11, 2016
JAMIE NERO
Response
It means a lot to us that you enjoyed Jamie's help, Tim, and we're glad to see you satisfied. Thank you!
September 13, 2016
Posted 280 days ago.
All members of the staff, from...
All members of the staff, from sales, management, finance and consultants were very friendly.
CHARLES C, MOHNTON, PA, Sales Customer
September 10, 2016
BORCHERT, JOHN
Response
Great to hear, Chuck! Customer comfort is a high priority of our's and we're glad to see you so satisfied with the team's help. Congratulations on your new Frontier and we would appreciate it if you left us a review on Facebook or Google as well.
September 13, 2016
Posted 280 days ago.
always very friendly and helpf...
always very friendly and helpful
SANDRA C, BETHLEHEM, PA, Service Customer
September 10, 2016
MELISSA C DIFFENDERFER
Response
We appreciate the compliments and look forward to helping you again, Sandra! We would appreciate it if you left us a review on Facebook or Google as well.
September 13, 2016
Posted 280 days ago.
Great
EDWARD S, NEW PHILADELPHIA, PA, Service Customer
September 09, 2016
MARIO SESSANTA
Response
Thanks, Ed!
September 13, 2016
Posted 281 days ago.
Your salesperson Nick was very...
Your salesperson Nick was very nice, as well as the finance manager ... I think his name was Matt. Everyone was very helpful and answered all of our questions. Everyone was friendly and helpful, and easy to work with. We got exactly what we wanted, and it was a breeze.
RICKY B, PALMERTON, PA, Sales Customer
September 08, 2016
STELZMAN, NICHOLAS
Response
Nick's quite the gem when it comes to ensuring the best for our customers and we're glad that you enjoyed both him and the rest of our team. Congratulations on your new Cherokee and welcome to the Rothrock family!
September 13, 2016
Posted 281 days ago.
Very good
ALI A, WHITEHALL, PA, Service Customer
September 08, 2016
JAMIE NERO
Response
Thanks, Ali!
September 13, 2016
Posted 288 days ago.
Skyler VanDyke is your sales g...
Skyler VanDyke is your sales guy! Our best car buying experience yet...and this is my 8th vehicle. Thank you for the smooth process and helping me get my Durango!
Amanda, Sales Customer
September 08, 2016
Cars.com Review from Cars.com
Customer Service
Response
It's always a pleasure, Amanda, and it means a lot to us that you had such a fantastic experience with Skyler. Congratulations on your 8th car and thank you for choosing us at Rothrock!
October 06, 2016
Posted 282 days ago.
Excellent service would not go...
Excellent service would not go anywhere else
GREGORY D, ALLENTOWN, PA, Service Customer
September 07, 2016
WILLIAM MOYA
Response
We're pleased that you're satisfied, Greg! Thanks!
September 13, 2016
Posted 282 days ago.
The service member that helped...
The service member that helped me through getting my oil changed was thorough and kept me up to date with what was going on. He was very friendly and pleasant to work with.
RACHEL M, QUAKERTOWN, PA, Service Customer
September 07, 2016
MARIO SESSANTA
Response
We're very glad to hear that positive comments, Rachel, and are glad to see you satisfied with Mario's work. Thank you and we look forward to seeing you again!
September 13, 2016
Posted 282 days ago.
I received excellent service f...
I received excellent service from my representative, Melissa kept me informed of things that I needed to know about my level of wear on the tires and recommended an oil change which I decided to have done on my Altima.
MICHAEL H, SLATINGTON, PA, Service Customer
September 07, 2016
MELISSA C DIFFENDERFER
Response
Keeping you informed about your vehicle is very important to us, Michael, and is something we take very serious! When it comes time for new tires, we hope you will consider coming back to us to provide you the best service around!
September 09, 2016
Posted 282 days ago.
Tire pressure warning came on....
Tire pressure warning came on. I called the dealer about getting it checked & asked if I could drop by. Jamie said sure & I didn't need an Appointment. I went right up was greeted as soon as I got out of my truck. Jamie was with a customer so Melissa took care of me. Tires were checked & I was on my way in record time !!! THANK YOU for a fast, courteous & professional experiencence!
ROBIN B, ALLENTOWN, PA, Service Customer
September 07, 2016
MELISSA C DIFFENDERFER
Response
THANK YOU Robin, for taking time to tell us about your recent visit. We're glad you know you can rely on us to take care of any of your truck's needs and get you back on the road in record time! We look forward to seeing you once again!
September 09, 2016
Posted 282 days ago.
The tech and service associate...
The tech and service associate were great I would have no issues at all with going back and referring them and the service. Although, the on line scheduling I think is absolutely insane. I am OK tech savvy, but what is wrote g with people today that they so not want to deal with others. I called the dealer 3 times and continuously got a recording they were busy and I should schedule an APPOINTMENT on line. Okay, I did. When I got thee the receptionist took my info and said okay, you are dropping it off for tomorrow morning. I stated I have an APPOINTMENT for 11AM today. She the stated it was lunch time soon and that because of this it would be 1.5 to 2 hours minimum and wanted to know how to get in touch with me when they were done. And then she stated that is the MINIMUM amount of time. Well because of ON LINE scheduling I had no clue and I did not make arrangements for transportation so I told her I would have to unfortunately waif till it was done. If someone would answered the phone and scheduled me I would have arranged transportation or a drop off the night before. Also, if all of TVs staff is scheduled to go to lu ch at 12 maybe they shoul arrange the scheduling differently and not schedule APPOINTMENTS during lunch. Anyway, the problem was with the e brake pedal which we found out was not really a problem and I was out of there in about an hour. So I am very happy with the outcome but I was not happy when I first got there nor with the on line scheduling. I know this happens all over, I just feel that people should not be lazy and find anyway they can to sit around and do nothing but chat while they are being paid to work. I don't think anyone would like if the called the police, fire or emergency services and got a recording asking them to send an e mail. There is no excuse for this, just have someone pick up the phone.
ARTHUR W, PA, Service Customer
September 07, 2016
CORBIE WORTH
Response
Thank you for letting us know about your experience, Arthur, as it's important for us to know where we can improve our services for our customers. While we're very glad to hear that our tech and team were great, we're looking into the phone and online appointment system to see how we can better improve these systems. It's important to us that our customers are fully satisfied and we look forward to making sure this is fully taken care of in the future. We look forward to seeing you again.
September 13, 2016
Posted 282 days ago.
No waiting and it was complete...
No waiting and it was completed before predicted. Very happy.
DONALD S, LAURYS STATION, PA, Service Customer
September 07, 2016
MELISSA C DIFFENDERFER
Response
We're glad we were able to exceed your expectations during your service visit with us, Donald! We strive to provide excellent customer service to each and every customer, and we look forward to seeing you again soon!
September 09, 2016
Posted 284 days ago.
It was the best experience buy...
It was the best experience buying a new car!!!
REBECCA G, NORTHAMPTON, PA, Sales Customer
September 04, 2016
GUAMAN, WILSON
Response
Great to hear, Rebecca! Thank you and congratulations on your new Jeep Wrangler! We all look forward to seeing you again.
September 06, 2016
Posted 284 days ago.
The sales staff is excellent. ...
The sales staff is excellent. The answering service stinks. They could not connect me with a sales manager when my salesman did not answer. I was put on hold for 15 minutes until I got frustrated and hung up. I was forced to go to the dealer to make arrangements to pick up my new Murano. Once I got there all went extremely well but it could've been easier if the answering service got my original phone call through.
ELIZABETH Z, EASTON, PA, Sales Customer
September 03, 2016
MALLOY, DONALD
Response
Thank you for telling us this, Charles, as it'll be helpful in how we look at making our phone system the best for our customers. We're glad to see that our team was able to secure everything for you and that you're enjoying your new Murano as well. Congratulations and welcome to the Rothrock family!
September 06, 2016
Posted 284 days ago.
Rothrock very responsive to ou...
Rothrock very responsive to our request for an appointment. Got us in right away for needed service at a reasonable cost. Rothrock contacted us subsequently to schedule our appointment for our Jeep recall, which was done quickly as well. We had bought our Jeep from another dealer, but Rothrock was much more attentive in getting back to us. We feel we are building trust with them for our future service needs.
JOSEPH C, ALLENTOWN, PA, Service Customer
September 02, 2016
WILLIAM MOYA
Response
We're glad to have gotten everything taken care of so quickly for you, Joseph, especially due to this recall. The team appreciates the compliments and we all look forward to helping you again. Thank you and we would appreciate it if you left us a review on Facebook or Google as well.
September 06, 2016
Posted 284 days ago.
I have been dealing with Rothr...
I have been dealing with Rothrock Motors for many years. I purchased quite a number of mini-vans from them and used them for service. They are terrific to deal with and have always taken care of my needs. There was no question that I would purchase another vehicle from them.
RANCE B, ALLENTOWN, PA, Sales Customer
September 02, 2016
STELZMAN, NICHOLAS
Response
Thank you so much for being a part of the Rothrock family, Rance! It means a lot to us that our guests are continuously satisfied with their service and sales needs and we appreciate your wonderful feedback. Congratulations on your new Chrysler Pacifica and we look forward to helping you even more in the future. We would appreciate it if you left us a review on Google or Facebook as well.
September 02, 2016
Posted 294 days ago.
We were helping our daughter a...
We were helping our daughter and son-in-law find a new vehicle. They live in NC and we tend to find better deals in the tri-state area. They had decided on a specific vehicle and options so we were looking around for the best price. Rothrock had one in stock and the price was the lowest by a considerable amount. Since the dealership was over 80 miles away from us we wanted to make sure that there wasn't any "hidden" fees or charges. We first spoke with Keturah Hinkle (who could not have been nicer) and then the sales person Nick Stelzman. He assured us that the price on the website was the price with no hidden fees. So we drove out and met Nick. He could not have been more courteous or professional. No hard sell or double speak. We took the car out for a test drive and spoke with our daughter and they decided to purchase it. Nick took care of everything and when they came up to pick up the car everything was in order and they were in and out in no time. Nick was great all during the transaction. It was nice dealing with a courteous professional instead of the "stereotypical" sales person you see at some other dealers.
Brianccc, Sales Customer
September 02, 2016
Cars.com Review from Cars.com
Customer Service
Response
It was very nice working with you, Brian, and we definitely appreciate the kind remarks towards Nick and Keturah's assistance. Customer comfort is exceptionally important to us, and we're glad to have provided as much help as possible for someone traveling from such a distance. Congratulations to both your daughter and son-in-law on their new car and thank you for the great review!
October 06, 2016
Posted 285 days ago.
Everyone at Rothrock helped ma...
Everyone at Rothrock helped make purchasing my jeep such and easy and enjoyable process. As soon as Gerard held the front door open to welcome us, I knew I had come to the right place to purchase my new Jeep.
JENNIFER C, BETHLEHEM, PA, Sales Customer
September 01, 2016
MASTRONARDI, GERARD
Response
You definitely did, Jennifer, and we appreciate the fantastic feedback as well. Thank you and congratulations on your new Jeep Patriot! We would appreciate it if you left us a review on Facebook or Google as well.
September 02, 2016
Posted 287 days ago.
They explained what they did a...
They explained what they did and what happened and why it can Happen. I was satisfied with my service and Erik continue to return and would highly recommend others to come there.
MICHELLE M, ALLENTOWN, PA, Service Customer
September 01, 2016
KEVIN CHAPMAN
Response
Thank you for the great recommendation, Michelle! We appreciate the high remarks and seeing you so satisfied with our team's work. We look forward to helping you again and we would appreciate it if you left us a review on Facebook or Google as well.
September 01, 2016
Posted 288 days ago.
We came to Rothrock after 1st ...
We came to Rothrock after 1st going to Brown Daub. After having a terrible experience there we came into Rothrock looking to buy a new Jeep. Our sales person Skylar and sales person Brian were amazing. Their dedication to customer service, genuine concern for our needs, product knowledge and attention to detail was the main reason we chose to do business. They made the experience a wonderful and carefree one. They also got us into the vehicle we wanted at a price that we could manage. They are head and heels above other Jeep dealers. Thanks again.
JON P, EASTON, PA, Sales Customer
August 31, 2016
VANDYKE, SKYLER
Response
You're very welcome, Jon, as it's always a pleasure to help our guests find the rest cars to fit their needs. We're glad to have gotten you quickly taken care of and that our team was able to provide such a fantastic experience for you. Congratulations on your new Jeep Cherokee and welcome to the Rothrock family! We would appreciate it if you left us a review on Facebook or Google as well.
September 01, 2016
Posted 288 days ago.
Excellent service all around. ...
Excellent service all around.
EILEEN H, BETHLEHEM, PA, Service Customer
August 31, 2016
JAMIE NERO
Response
Thank you so much, Eileen, and we're glad to see you satisfied with our team's work. We look forward to seeing you again!
September 01, 2016
Posted 288 days ago.
Good experience, everyone very...
Good experience, everyone very helpful.
ROBERT U, MACUNGIE, PA, Sales Customer
August 31, 2016
TORRES, FRANK
Response
Thank you so much, Robert! We look forward to helping you again and congratulations on your new Juke!
August 31, 2016
Posted 288 days ago.
My first experience with the d...
My first experience with the dealership's service department was pleasant and informative. The service provided was topnotch while I spent about an hour in their lounge reading, watching the tube, and enjoying a good cup of coffee.
SANDRA M, HELLERTOWN, PA, Service Customer
August 31, 2016
MARIO SESSANTA
Response
Thank you for the great response, Sandra! We aim to provide complete satisfaction and comfort, and we're glad to see you satisfied with your visit. We look forward to seeing you again and would appreciate it if you left us a review on Facebook or Google as well.
August 31, 2016
Posted 289 days ago.
The services I requested were ...
The services I requested were completed; however, there were two issues that I was not happy with. Nothing I can do about it now, but I will make sure to bring this up the next time I schedule service. Thank you. ANNUAL STATE INSPECTION: I had my updated inspection card with my Jeep at the time of this service, which was held on Friday, 08/26/2016. My inspection card was for September 2016, yet the stickers placed on my windshield are for 08/17. I inquired why the stickers didn't match my inspection - I was told because it's against the law to put another month's sticker on. I know for a fact that you can - not to mention the month of September was less than a week away. I was then told that I would need to specifically ask for them to do this. That statement right there doesn't even make sense, if they are claiming it's against the law?! DROP-OFF vs. WAITING: I dropped off my vehicle on Thursday, 08/25/2016 @ 3:30pm, and my actual appointment was on Friday, 08/26/2016 @ 7:30am. I was told it could take up to 3-hours to do the latest recall on the Jeep. I didn't hear back from anyone as of 11:30am on Friday, 08/26/2016 - so my Mom brought me in and I inquired about when it would be ready - thinking it would have been by that time. I was told that since I wasn't "waiting" for my vehicle, they have all day to work on it unless I specifically asked for a complete time - that the people waiting come before drop-offs. How would I even know this? I didn't get a call until 3pm - I had no idea I would be w/o my vehicle the entire day. It would be nice to be told this information when scheduling online.
KEVIN K, SCHNECKSVILLE, PA, Service Customer
August 30, 2016
CORBIE WORTH
Response
Thank you for bringing this to our attention, Kevin, and we apologize if our staff hadn't directed the accurate time it would take to do your inspection and recall. As for the recall, we'll be happy to discuss any of the issues you experienced in your sticker, even if it's an update, when you visit us in the future. Your feedback is definitely worthwhile and our management time will take a closer look to see how we can better provide for our customers. Thank you and we hope to make your next visit worthy of 5-stars.
August 31, 2016
Posted 289 days ago.
Friendly people, makes you fee...
Friendly people, makes you feel important.
THOMAS M, BETHLEHEM, PA, Service Customer
August 30, 2016
MELISSA C DIFFENDERFER
Response
It means a lot to hear the positive comments, Thomas. Thank you!
August 31, 2016
Posted 289 days ago.
Friendly, professional and res...
Friendly, professional and respectful of person time.
TODD L, BETHLEHEM, PA, Sales Customer
August 30, 2016
KELLEY, PATRIC
Response
Thank you for the compliments, Todd! We're pleased to see you satisfied with all aspects of your visit and look forward to helping you again. Congratulations!
August 31, 2016
Posted 290 days ago.
The service was good, but I wa...
The service was good, but I was told that I could have went to a different shop and have the services completed for a cheaper cost. That's the only negative I have.
CHERYL K, NORTHAMPTON, PA, Service Customer
August 29, 2016
CORBIE WORTH
Response
Thank you for letting us know about your good experience, Cheryl, and we appreciate you letting us know this. We look forward to helping you again!
August 31, 2016
Posted 290 days ago.
Thank you for doing a good job...
Thank you for doing a good job on my car.
NHU N, BREINIGSVILLE, PA, Service Customer
August 29, 2016
MELISSA C DIFFENDERFER
Response
You're very welcome, Nhu! Thank you for the great feedback!
August 31, 2016
Posted 290 days ago.
We called about price matching...
We called about price matching and were told that was a yes.After MANY hours we did not get that price and were disappointed but bought the car anyway.A lower trade in amount also than another dealer.The sales person did his job ,but the supervisor could not match the other dealers price.This will be my last new car purchase.
LOUIS S, ALLENTOWN, PA, Sales Customer
August 27, 2016
BORCHERT, JOHN
Response
Thank you for letting us know about this Louis, and we apologize if we were unable to meet your expectations for the price and trade-in value of your car. We'll be sure to discuss his internally between management so that we can see how we can better support our customers in their purchases. On the other hand, congratulations and thank you for your feedback.
August 31, 2016
Posted 290 days ago.
Gerard was incredibly accommod...
Gerard was incredibly accommodating....he was able to work out several different options for our situation and what we were looking for in a vehicle. Other than it taking incredibly long for the finance piece to get worked out, I'd highly recommend Rothrock. We look forward to dealing with them in the future as they service our car.
JERRY S, JIM THORPE, PA, Sales Customer
August 26, 2016
MASTRONARDI, GERARD
Response
We're pleased to hear the positive reaction, Jerry! Gerard really does his best to take care of our customers so that they are completely satisfied, so he'll be very happy to hear your feedback. Congratulations on your new Durango and we all look forward to seeing you again!
August 31, 2016
Posted 294 days ago.
exencent
DENNIS W, NORTHAMPTON, PA, Service Customer
August 25, 2016
WAYNE ROATCHE
Response
Thanks, Dennis!
August 26, 2016
Posted 295 days ago.
Everything went fine with the ...
Everything went fine with the visit. I only needed an oil change and it was completed in a timely manner.
RANDALL D, ALLENTOWN, PA, Service Customer
August 24, 2016
MARIO SESSANTA
Response
We're happy to have assisted you, Randall. Thank you for the feedback and we look forward to helping you again.
August 26, 2016
Posted 295 days ago.
My experience at the dealershi...
My experience at the dealership is always a pleasant one.
DONNA T, COOPERSBURG, PA, Service Customer
August 24, 2016
KEVIN CHAPMAN
Response
It's always a pleasure having you with us as well, Donna. Thank you and we would appreciate it if you left us a review on Facebook, Google, or Cars.com as well.
August 26, 2016
Posted 296 days ago.
We have purchased our last 5 c...
We have purchased our last 5 cars from Rothrock and have Doc as our salesman every time. I can't say enough about the professional. Informative and even FUN experience we have had every time. The honesty and genuine concern for our interests, wants and needs and concerns from Doc will not only keep us coming back but we refer everyone to him and to Rothrock. Everyone we have ever worked with for financing, putting a package together we can't say enough about. Brian has also been an asset to us in he made sure he watched for our I tersts first and immediately addressed and concerns or issues that arise and worked on making it all work. He is professional and also looks out for the buyers wants and needs. We were really impressed by the fact that after we got home with our new Jeep we received a phone call from Doc just to say thank you. Love you guys!!!
DOMINIQUE M, ALLENTOWN, PA, Sales Customer
August 23, 2016
HOFFER, DANIEL
Response
We love having you with us, Dominique! Your great attitude really means a lot to us and we know Doc enjoys working with you when you come in to visit. Thank you for the wonderful compliments and congratulations on your newest addition! If you haven't already, we would also appreciate it if you left us a review on Facebook, Google, or Cars.com as well.
August 26, 2016
Posted 296 days ago.
Everyone is friendly, and serv...
Everyone is friendly, and service is efficient and thorough. Also, we love having the kid's waiting room and the free hot beverages!
NICOLE D, BETHLEHEM, PA, Service Customer
August 23, 2016
MARIO SESSANTA
Response
Comfort really is one those things we know everyone enjoys while they wait for our services and we're very glad to see you satisfied with your time with us. Thank you for the feedback, Nicole, and we would appreciate it if you left us a review on Facebook, Google, and Cars.com as well!
August 26, 2016
Posted 296 days ago.
I came for a recall Quick jo...
I came for a recall Quick job and a free car wash.
MARIE M, ALLENTOWN, PA, Service Customer
August 23, 2016
JAMIE NERO
Response
We appreciate the quick feedback, Marie! Thank you!
August 26, 2016
Posted 296 days ago.
Everyone was very helpful and ...
Everyone was very helpful and worked very hard to get the deal done.
STEVE E, WHITEHALL, PA, Sales Customer
August 23, 2016
KELLEY, PATRIC
Response
It was a pleasure helping you out, Steve, and we're glad to hear the positive feedback. Congratulations on your new Murano and welcome to the Rothrock family! We would appreciate it if you left us a review on Facebook, Google, or Cars.com as well.
August 26, 2016
Posted 296 days ago.
Very efficient service. They w...
Very efficient service. They were very polite, attentive, and fast.
ANGELICA S, HELLERTOWN, PA, Service Customer
August 23, 2016
KEVIN CHAPMAN
Response
Thanks for the compliments, Angelica! Customer satisfaction really is an important aspect that we wish to provide and we're pleased to see you so happy. We look forward to helping you again and would appreciate it if you left us a review on Facebook, Google, or Cars.com as well.
August 26, 2016
Posted 296 days ago.
Everyone was super friendly an...
Everyone was super friendly and helpful.
REGINA H, BATH, PA, Sales Customer
August 23, 2016
TORRES, FRANK
Response
We had a great time helping you out, Regina! Congratulations on your new Versa and welcome to the Rothrock family!
August 26, 2016
Posted 296 days ago.
From the time i arrived and th...
From the time i arrived and thru the wait for my service to be done, everyone was very friendly and made me feel as though i was the only customer that was being waited on. I would highly reccomend taking your car to them for service or anything you may need for your car or truck.
MIKE H, COLUMBIA, TN, Service Customer
August 23, 2016
JAMIE NERO
Response
Thank you so much for the compliments, Mike! Customer service is always a very important aspect to our staff and we're glad to have had the opportunity to help you with your Rogue. We look forward to helping you again! We would appreciate it if you left us a review on Facebook, Google, or Cars.com as well.
August 26, 2016
Posted 296 days ago.
Great customer service. Very q...
Great customer service. Very quick
JOHN H, ALLENTOWN, PA, Service Customer
August 23, 2016
KEVIN CHAPMAN
Response
Thanks, John! We had a great time helping you out and look forward to seeing you again.
August 25, 2016
Posted 297 days ago.
I arrived without having neede...
I arrived without having needed an appointment, which was convenient. My car was evaluated and the recommended service was done while I waited. The car was completed quickly and was left spotless. Thank you!
RONY A, ALLENTOWN, PA, Service Customer
August 22, 2016
MELISSA C DIFFENDERFER
Response
You're very welcome, Rony, and we're glad to see you so satisfied with the work done on your Xterra. Thank you for the feedback and we look forward to helping you again! We would appreciate it if you left us a review on Google, Facebook, Yelp, or Cars.com as well.
August 22, 2016
Posted 301 days ago.
I have a 1997 Chrysler T&C Con...
I have a 1997 Chrysler T&C Conversion minivan bought from your dealership almost 20 years ago. It has almost 177K miles on it. It still runs and drives great. On my way to work my instrument cluster all went to zero. The van was still running. I drove it to work. I had it towed to a garage close to home. A prior employee of yours for 10+ years was the mechanic who troubleshot it. The gauges started working as quick as they stopped. I guess it was tired. He recommended I must take it to your dealership because of your equipment. You did complete diagnostics and found nothing wrong. All computer and modules tested everything is good. It is communicating like it is supposed to. You have no idea how great that made me feel. This van has been up and down the east coast many, many times. The only thing that has been done is the transmission has been rebuilt and a leak with the air conditioning unit and the suspension has been redone. Yes belts, hoses and exhaust have been changed. I think almost everything else is original. When the engine goes I am getting it rebuilt. I wish I could say the same for our 2012 Chrysler T&C. We have had so many problems with the gas cap and check engine problems that we could easily claim a lemon law problem and get a different van. You would think after all of that your dealership would have changed the gas cap. The biggest thing that ticked me off was your recall on a possible bad chip. It ran amazing until you put the new one in. We filled up with high test gas and drove almost to Jacksonville Florida before I filled the gas tank the 3rd time. Yes we made it there on 2 tanks of gas from Allentown. And have been having problems since.
TIMOTHY G, ALLENTOWN, PA, Service Customer
August 20, 2016
CORBIE WORTH
Response
That's definitely quite the distance to drive, for two tanks of gas and we're glad to hear that your '97 is still in fantastic working condition. As for the '2012, we're always happy to look into what issues are coming up, and how to fix them, so that issues may not persist. Our team strives to make sure all needs are met for our guests and we're sorry to hear about your dissatisfaction with your 2012 model.
August 22, 2016
Posted 301 days ago.
Wilson, the sales person, was ...
Wilson, the sales person, was great! Awesome experience!
OLGA J, ALLENTOWN, PA, Sales Customer
August 20, 2016
GUAMAN, WILSON
Response
Wilson will be glad to hear the positive compliments, Jon! Thank you and congratulations on your new Cherokee! We would appreciate it if you took the time to review us on Facebook, Google, Yelp, or Cars.com as well.
August 22, 2016
Posted 301 days ago.
Excellent
DEBRA G, MACUNGIE, PA, Service Customer
August 19, 2016
CHAD V BERKES
Response
Thanks, Debra!
August 22, 2016
Posted 301 days ago.
Always wonderful service at Ro...
Always wonderful service at Rothrock! Thank you for taking care of my car repair so fast!
CHRIS L, BETHLEHEM, PA, Service Customer
August 19, 2016
NICOLE L MOHR
Response
It was a pleasure, Chris! Thank you for the fantastic response and we look forward to helping you again. We would appreciate it if you reviewed us on Facebook, Google, or Cars.com as well.
August 22, 2016
Posted 302 days ago.
I had my truck serviced, the s...
I had my truck serviced, the service rep was kind and helpful. Recommended what should be done. Coming back to get it done. Thank you!
JAMES G, BETHLEHEM, PA, Service Customer
August 18, 2016
CORBIE WORTH
Response
You're very welcome, James! We're very glad you enjoyed your visit and look forward to helping you again. We would appreciate it if you took the time to review us on Facebook, Google, or Cars.com as well.
August 19, 2016
Posted 302 days ago.
I appreciated being promptly i...
I appreciated being promptly informed what service was needed to pass inspection and when the work would be completed.
BRUCE T, KEMPTON, PA, Service Customer
August 18, 2016
MELISSA C DIFFENDERFER
Response
It's always a pleasure as communication is always on the forefront of how our staff can provide for our guests. Thank you for the great comments and we look forward to helping you again, Bruce!
August 18, 2016
Posted 302 days ago.
The sales team was very inform...
The sales team was very informative and the finance department got me a great deal. What more can you ask for when buying a car?
HOLLY T, MACUNGIE, PA, Sales Customer
August 18, 2016
SELL, SEAN
Response
You're absolutely right, Holly! When it comes to providing an informative and helpful visit, our staff does their best to provide and we're glad to see you satisfied with their help in getting you your new Rogue. Congratulations! We would appreciate it if you took the time to review us on Facebook, Google, and Cars.com as well!
August 18, 2016
Posted 303 days ago.
I took my car in for an expres...
I took my car in for an express oil change, while there I was told that my front wheels were out of alignment and I needed an air filter. The repairs were completed in an hour and 15 minutes and I was on my way.
RONALD H, COOPERSBURG, PA, Service Customer
August 17, 2016
MARIO SESSANTA
Response
We're glad to have caught these for you, Ronald, and to see you quickly on your way. Thank you for the great feedback!
August 18, 2016
Posted 304 days ago.
Service rep did not know that ...
Service rep did not know that a tire rotation is covered by mty service agreement. This seems to happen more often than not with service items over and above the normal oil change . Not a huge problem because it was resolved, just annoying .
EDWARD O, CENTER VALLEY, PA, Service Customer
August 16, 2016
MELISSA C DIFFENDERFER
Response
Thank you for telling us about this, Edward, as it's important that our staff does know this for all of our guests. We're positive the representative knows this case now, but we'll be sure to discuss this in future meetings as well. We look forward to helping you again!
August 18, 2016
Posted 304 days ago.
Skyler VanDyke was wonderful! ...
Skyler VanDyke was wonderful! Between my husband and I, we have had a lot of experiences buying a vehicle....this was by far the smoothest. Rothrock has certainly changed over the years. I am thankful for that!
WILLIAM L, ALLENTOWN, PA, Sales Customer
August 16, 2016
VANDYKE, SKYLER
Response
Thank you so much, William! Our staff is constantly making strides to improving guest relations in both sales and service so that our customers are always satisfied with their visits. We're glad to see you satisfied with Skyler's assistance in getting you your new Durango and we all look forward to helping you again. Congratulations! We would appreciate it if you took the time to review us on Facebook, Google, and Cars.com as well.
August 18, 2016
Posted 304 days ago.
Excellent
GUSTAVO C, OREFIELD, PA, Service Customer
August 16, 2016
JAMIE NERO
Response
Thanks, Gustavo! We look forward to helping you again!
August 18, 2016
Posted 305 days ago.
very helpful
HOLLY D, EMMAUS, PA, Service Customer
August 15, 2016
JAMIE NERO
Response
Thanks, Holly! We appreciate your quick feedback.
August 16, 2016
Posted 305 days ago.
Very quick and courteous.
CIOCCA SUBARU-JEN W, ALLENTOWN, PA, Service Customer
August 15, 2016
MELISSA C DIFFENDERFER
Response
That's what we aim for! Thank you for the quick feedback.
August 15, 2016
Posted 308 days ago.
Friendly and knowledgeable sta...
Friendly and knowledgeable staff.
ANDRES R, ALLENTOWN, PA, Service Customer
August 13, 2016
KEVIN CHAPMAN
Response
Thank you for the compliments, Anita! We hope you'll take the time to review us on Facebook and Google as well!
August 15, 2016
Posted 308 days ago.
Awesome!!!
ASHLEY M, ALLENTOWN, PA, Service Customer
August 12, 2016
PATRICK JEFFERS
Response
Thanks, Ashley! We're glad you had a great time and look forward to seeing you again!
August 15, 2016
Posted 308 days ago.
I was advised and informed the...
I was advised and informed the additional services I needed for my Pathfinder. And I was provided with a rental car since the service was expected to last four hours.
PIETRO T, MACUNGIE, PA, Service Customer
August 12, 2016
MARIO SESSANTA
Response
Glad to hear the positive remarks, Pietro! We want our guests to feel as safe as possible, so we suggest additional services when we find them so that everything is fully taken care of. Thank you for your feedback and we look forward to helping you again!
August 12, 2016
Posted 309 days ago.
A nice and clean environment. ...
A nice and clean environment.
RUDOLFO V, ALLENTOWN, PA, Service Customer
August 11, 2016
KEVIN CHAPMAN
Response
We're glad you felt so comfortable during your wait, Rudolfo. Thank you and we look forward to helping you again!
August 12, 2016
Posted 309 days ago.
The service I had done today w...
The service I had done today was per a recommendation given when I had my vehicle inspected in June 2016. The cost to do the work was excellent and the time required to service my vehicle was done within the time limit originally advised. Again, a pleasant experience at your service facility.
TERRY E, MACUNGIE, PA, Service Customer
August 11, 2016
MELISSA C DIFFENDERFER
Response
It was a pleasure working with you, Terry. Thank you for the quick feedback and we look forward to working with you again in the future!
August 12, 2016
Posted 309 days ago.
N/A
NADER F, PALMERTON, PA, Service Customer
August 11, 2016
MARIO SESSANTA
Response
Thank you for the quick feedback, Nader!
August 12, 2016
Posted 311 days ago.
Mario was very helpful
KRISTINA W, PALMERTON, PA, Service Customer
August 09, 2016
MARIO SESSANTA
Response
We're happy to hear that you enjoyed Mario's work, Joseph. Thank you!
August 10, 2016
Posted 312 days ago.
Quick and easy drop off... Car...
Quick and easy drop off... Car was ready when promised!
ROBERT P, ALLENTOWN, PA, Service Customer
August 08, 2016
MELISSA C DIFFENDERFER
Response
That's what we aim for! Thank you for the quick feedback, Robert, and we look forward to seeing you again!
August 10, 2016
Posted 315 days ago.
Nissan has always taken care o...
Nissan has always taken care of my vehicle, we have purchased a new car from Nissan because they rock!
SURESH S, ALLENTOWN, PA, Service Customer
August 07, 2016
WILLIAM MOYA
Response
We agree, Suresh, and we're glad your enjoying your Town & Country! Thank you for the compliments and we look forward to seeing you again!
August 08, 2016
Posted 315 days ago.
Quick and honest and nice, eve...
Quick and honest and nice, everyone.
JEFFREY W, ALLENTOWN, PA, Sales Customer
August 06, 2016
MALLOY, DONALD
Response
Thank you for the compliments, Jeff! Congrats on the new Versa!
August 08, 2016
Posted 315 days ago.
Love coming here with no appoi...
Love coming here with no appointment and getting in and out for an oil change! Always receive great service! Thanks Again!
DAVID G, LEHIGHTON, PA, Service Customer
August 06, 2016
MELISSA C DIFFENDERFER
Response
It's always a pleasure, David, as a swift service is always important to us. Thank you for the feedback and we hope you'll take the time to review us on Facebook and Google as well!
August 08, 2016
Posted 315 days ago.
We reallyappreciate all the he...
We reallyappreciate all the help Frank Torres gave us in buying our Nissan Sentra. A+ salesperson. Thanks also to delivery coordinator Laura Beers for her patience and knowledge of the car.
DAVID R, KUNKLETOWN, PA, Sales Customer
August 05, 2016
TORRES, FRANK
Response
It's always a pleasure, David, and we'e glad that Frank was able to find the right Nissan fit for your needs. Laura will also appreciate the shout out! Congratulations and welcome to the Rothrock family!
August 08, 2016
Posted 315 days ago.
Had car inspected. Very satis...
Had car inspected. Very satisfied with the overall experience.
ERIC S, ALBURTIS, PA, Service Customer
August 05, 2016
MELISSA C DIFFENDERFER
Response
It's always a pleasure, James. Thank you for the quick feedback!
August 05, 2016
Posted 318 days ago.
Honest, helpful, good looking ...
Honest, helpful, good looking men
HOLLY P, WEST PALM BEACH, FL, Service Customer
August 02, 2016
MARIO SESSANTA
Response
Thanks for the compliments! Our service team looks forward to seeing you again, Holly!
August 03, 2016
Posted 318 days ago.
Good service fast and fairly p...
Good service fast and fairly priced!
PETER K, BETHLEHEM, PA, Service Customer
August 02, 2016
MARIO SESSANTA
Response
That's what we like to hear, Peter! Thanks!
August 03, 2016
Posted 319 days ago.
When calling in and letting a ...
When calling in and letting a message it can take 3 or more calls and messages to get a return call (service), some times they don't even return a call. I tried to get service on my town & country for over 5days/calls NO return call. Tried for 3 day/calls for my Ram call was return after the 4th day. when using your online service for the T&C I got to the dealer service area they couldn't find the time slot that I had on my confirmation paper they did the service but were not happy because they were overbooked for that day. Service department needs to revamp their service, call backs, online system and who is going to handle each area. I am very disappointed in the way they handle service call appointments and call backs when scheduling and when service is completed.
SCOTT K, ALLENTOWN, PA, Service Customer
August 01, 2016
STANLEY VARGAS
Response
We're sorry to hear about your disappointment in scheduling an appointment, Scott, and apologize if this caused any frustration. We understand that this system is important to our guests, especially in ensuring that everything goes smoothly. Rest assured we are investigating further into this and if there's anything we can do to turn this around for you, please give our Service Manager a call and he'll be happy to assist you.
August 03, 2016
Posted 319 days ago.
My service person was awesome ...
My service person was awesome he told me what was getting done and kept me informed thru the process. The service itself was very fast I was in and out of there in no time awesome service tiday
RICHARD T, ALLENTOWN, PA, Service Customer
August 01, 2016
WILLIAM MOYA
Response
We're glad to hear the positive comments, Richard! A quick service is always important to us, so we're pleased that you enjoyed your visit. We look forward to seeing you again and hope you'll take the time to review us on Facebook and Google!
August 03, 2016
Posted 319 days ago.
oil change all went well thank...
oil change all went well thanks
WILLIAM P, MOUNTAIN TOP, PA, Service Customer
August 01, 2016
JAMIE NERO
Response
You're welcome, William! Thank you for your feedback.
August 03, 2016
Posted 319 days ago.
I waited while my vehicle was ...
I waited while my vehicle was serviced. Lounge area is roomy, nice and clean. All staff acted professionally and were very friendly.
MARGARET S, COPLAY, PA, Service Customer
July 31, 2016
WILLIAM MOYA
Response
We're glad you had such an excellent experience during your wait, Margaret. Thank you and we look forward to helping you again!
August 02, 2016
Posted 319 days ago.
Excellent customer service and...
Excellent customer service and and sales. I have already recommended many friends to go to Rothrock from both of my experiences leasing vehicles. Overall I've had nothing but enjoyable and professional experiences with all the employees I dealt with. Gerard and Miata went out of their way to make this a pleasurable experience for me. out of ?????
THOMAS T, WHITEHALL, PA, Service Customer
July 31, 2016
WILLIAM MOYA
Response
We're glad to hear the positive comments, Theodore! Customer service is always something we're striving to provide for our guests and we're glad to see you satisfied with Gerard and Miata's excellent services. Thank you and we hope you'll take the time to review us on Facebook and Google as well!
August 02, 2016
Posted 319 days ago.
I had an awesome experience! M...
I had an awesome experience! My salesperson was Edwin and he did a great job at explaining everything in detail of what we need for the application and estimated our monthly costs very close to what I am paying. He had very much knowledge on the car I was getting as well. The wait time to get approved and the time to have the team detail the car was quick. The facility is very clean and the staff is organized and very welcoming! I would definitely go here again and recommend them to others!
MEGAN Z, ALLENTOWN, PA, Sales Customer
July 31, 2016
SERRANO, EDWIN
Response
Thank you so much for the fantastic response, Megan! It means a lot to us that our customers are satisfied with their purchase, especially when they are paired with the right car for their needs. Congratulations and we hope you'll take the time to review us on Facebook and Google as well!
August 02, 2016
Posted 319 days ago.
Able to get me in quickly and ...
Able to get me in quickly and take care of my issues
SHAWN M, CATASAUQUA, PA, Service Customer
July 31, 2016
MELISSA C DIFFENDERFER
Response
Ensuring our guests are fully taken care of is important to us, Shawn, and we're glad to see you satisfied. Thank you!
August 02, 2016
Posted 319 days ago.
My experience was great, help ...
My experience was great, help right as I needed it, courteous service, Barry knew exactly what to ask to make sure my children & I got the car we needed without all the mumbo jumbo we didnt.
LINDA B, ALBRIGHTSVILLE, PA, Sales Customer
July 31, 2016
CAMFIELD, BARRY
Response
It's important to us that our customers are fully taken care of with their requests, Linda, so we're glad to have gotten you paired with the Rogue. We hope you have a great time in it and we hope you'll take the time to review us as well on Facebook and Google. Congrats!
August 02, 2016
Posted 322 days ago.
N/A
CHRIS M, NORTHAMPTON, PA, Service Customer
July 28, 2016
PATRICK JEFFERS
Response
Thank you for the quick feedback, Chris!
August 02, 2016
Posted 323 days ago.
Very happy with the service
JILL G, HAZLE TOWNSHIP, PA, Service Customer
July 27, 2016
MARIO SESSANTA
Response
We're glad to see you pleased, Jill. Thank you!
August 02, 2016
Posted 323 days ago.
Great Service !
PIERE H, MACUNGIE, PA, Service Customer
July 27, 2016
MARIO SESSANTA
Response
Thanks, Piere!
July 27, 2016
Posted 323 days ago.
Donnie was very helpful and kn...
Donnie was very helpful and knowledgeable. He was able to get the exact truck that I wanted and worked with me financially. This is my 3rd Nissan Frontier I've bought from Rothrock and I love my new truck!
JEFFREY K, ALLENTOWN, PA, Sales Customer
July 27, 2016
MALLOY, DONALD
Response
That's wonderful to hear, Jeffrey! Donny always does his best to meet the needs of our customers and he'll definitely appreciate hearing that you're enjoying your new Frontier. Congratulations on your 3rd new addition and we hope you'll take the time to review us on Facebook and Google as well!
July 27, 2016
Posted 323 days ago.
I did not have an appointment,...
I did not have an appointment, got my oil changed, tires rotated, and state inspection, easy and quick fast service. And you also point out what major issues may come up and future things may have to be done to my car.
SUZANNE H, LEHIGHTON, PA, Service Customer
July 27, 2016
MELISSA C DIFFENDERFER
Response
We're glad to have been of service for you, Suzanne! Even when our customers don't make appointments, we're happy to help and get them taken care of right away. Thank you for the great feedback and we hope you'll take the time to review us on Facebook and Google as well!
July 27, 2016
Posted 324 days ago.
no issues went smoothly was ...
no issues went smoothly was there for express service didn't take long
ANNE B, FOGELSVILLE, PA, Service Customer
July 26, 2016
MARIO SESSANTA
Response
We're glad to hear the positive feedback, Anne! Thank you and we hope you'll take the time to review us on Facebook and Google as well!
July 27, 2016
Posted 324 days ago.
I love the service that was gi...
I love the service that was given to me from Bill Moyer and the mechanic Nate. They are very professional and courteous and very pleasent to do buisness. Even Simoan is professional at what she does. I am very satisfied and will Rothrock to my friends.Thank you again for the great job.
MARCO D, BREINIGSVILLE, PA, Service Customer
July 26, 2016
WILLIAM MOYA
Response
You're very welcome, Marco, and we're super happy to hear that you had such a fantastic experience with Bill and Nate! They definitely do their best to ensure our guests are fully taken care of in all their needs, and we definitely appreciate the compliments. We look forward to seeing you again and hope you'll take the time to review us on Facebook and Google as well!
July 27, 2016
Posted 329 days ago.
I was nervous but your staff w...
I was nervous but your staff was beyond friendly and the sales guy walked me through step by step
ITZIA B, ALLENTOWN, PA, Sales Customer
July 24, 2016
SERRANO, EDWIN
Response
Comfort's a key quality for any deal process and we were happy to make your experience easy, Itzia. Thank you and congratulations on your new Altima!
July 25, 2016
Posted 329 days ago.
All the staff are respectful a...
All the staff are respectful and do anything they can to ensure customer satisfaction.
BRUCE T, WHITEHALL, PA, Service Customer
July 24, 2016
MARIO SESSANTA
Response
Thanks for noticing, Bruce! The team really shines at ensuring the best for our customers and we're glad you enjoyed your visit with us. We look forward to seeing you again!
July 25, 2016
Posted 329 days ago.
I like valet service. Everyon...
I like valet service. Everyone was friendly & helpful.
JUDITH K, BETHLEHEM, PA, Service Customer
July 22, 2016
KEVIN CHAPMAN
Response
We're glad you enjoyed it, Judith! Thank you!
July 22, 2016
Posted 330 days ago.
Mario was very kind, pleasant ...
Mario was very kind, pleasant respectful and patient.I am very happy I went to Rothrock . I definitely will be going back to get my car serviced in the near future
NATALI L, ALLENTOWN, PA, Service Customer
July 21, 2016
MARIO SESSANTA
Response
He definitely knows how to help our guests feel comfortable and important, Natali, and Mario will be happy to hear the compliments. Thank you! We hope you'll take the time to review us on Facebook, Google, and Cars.com as well!
July 22, 2016
Posted 330 days ago.
Very well pleased with the ser...
Very well pleased with the service car was done less time.enjoy the beautiful waiting room and like the free WiFi everyone is very polite.
JOANN K, WHITEHALL, PA, Service Customer
July 21, 2016
MARIO SESSANTA
Response
Comfort is definitely a very important factor to us, Joann, and we're glad you had such a good time with us. Thank you and we hope you'll take the time to review us on Facebook, Google, and Cars.com as well!
July 22, 2016
Posted 330 days ago.
good
MICHAEL S, HAZLETON, PA, Service Customer
July 21, 2016
KEVIN CHAPMAN
Response
We're glad you enjoyed your visit, Michael. Thanks!
July 22, 2016
Posted 330 days ago.
Very friendly and accomodating...
Very friendly and accomodating
CHRISTOPHER P, CATASAUQUA, PA, Service Customer
July 21, 2016
DAVID S LEVERINGTON
Response
Thank you for the compliments, Chris!
July 22, 2016
Posted 330 days ago.
service was great
DWAYNE K, SLATINGTON, PA, Sales Customer
July 21, 2016
BARET, JOSE
Response
Thank you for the feedback, Dwayne!
July 22, 2016
Posted 331 days ago.
Always satisfied with the serv...
Always satisfied with the service that I receive.
MARY A, ALLENTOWN, PA, Service Customer
July 20, 2016
MELISSA C DIFFENDERFER
Response
It's always a pleasure to assist you, Mary. Thanks and we hope you'll take the time to review us on Facebook, Google, and Cars.com as well!
July 22, 2016
Posted 331 days ago.
Drove into service and was gre...
Drove into service and was greeted promptly. Service person was polite and accommodating with my special request in conjunction with an oil change.
DAWUD A, ALLENTOWN, PA, Service Customer
July 20, 2016
MELISSA C DIFFENDERFER
Response
That's what we like to hear, Dawud! Thank you for the feedback!
July 22, 2016
Posted 332 days ago.
Overall a wonderful experience...
Overall a wonderful experience. The only negative was seeing a price online that we weren't able to get because we didn't "qualify" for certain rebates that were reflected in the price. Also Chrysler advertised 0% financing for well qualified buyers, which we were and we told that this dealership that they don't offer 0%. Between the finance charges and the difference between the price listed online and what we paid we put out an extra $5,000+ dollars. We felt mislead and disappointed by this. Nick, hhowever, was awesome. He treated us kindly and made us feel comfortable with our decision to buy despite being initially mislead. Mike in finance and Laura, the delivery coordinator all added to a great experience.
JAMES I, BANGOR, PA, Sales Customer
July 19, 2016
STELZMAN, NICHOLAS
Response
We're glad to hear that you had a wonderful experience, James! Nick will be very glad to hear that he was able to help you out, but we apologize if something seemed amiss during your purchase process. Congratulations on your new addition and welcome to the Rothrock family.
July 22, 2016
Posted 333 days ago.
Very good service
ERIC J, ALLENTOWN, PA, Service Customer
July 18, 2016
KEVIN CHAPMAN
Response
Great to hear, Eric! Thank you for your feedback!
July 22, 2016
Posted 336 days ago.
Great customer service. My sal...
Great customer service. My salesperson Gerard was top notch. I've never purchased a new car before and he eased my mind. Laura B. Is an outstanding representative of your company. I can't believe what great service I received from her and the team. She explained everything. Making sure I understood and was attentive enough to see when I was confused. She did an outstanding job. I'm in the customer service business and if I worked closer to the area I would be looking to recruit her. Great experience. I went in feeling very uneasy about the whole thing and left a very satisfied customer. Please make sure they know what a great job they did! Thank you for the experience.
GINA T, SEAFORD, DE, Service Customer
July 16, 2016
RUSSELL A ROTHROCK
Response
Thank you for the wonderful compliments on Gerard and Laura, Gina! They definitely do take the cake in making sure our guests are fully taken care of, and we're glad to hear that you had such an excellent time with them. If there's ever anything further we can help you with, our team is always ready to assist. Congratulations on your new Cherokee and we hope you'll take the time to review us on Facebook, Google, and Cars.com as well!
July 17, 2016
Posted 336 days ago.
Bill kept me informed and real...
Bill kept me informed and really seemed to go the extra mile and Patrick was extremely helpful ! Thank you to them both !!
CRAIG S, SCHNECKSVILLE, PA, Service Customer
July 16, 2016
WILLIAM MOYA
Response
Thank you so much for the shout-outs, Craig! Bill and Patrick will be very glad to hear the positive feedback and that you're satisfied with the work done. We look forward to seeing you again and hope you'll take the time to review us on Facebook, Google, and Cars.com!
July 17, 2016
Posted 336 days ago.
pleased required maintenance w...
pleased required maintenance was completed and feel my car is safer now. Work was completed in timely manner. I love receiving my car washed.
JOSEPH S, ALLENTOWN, PA, Service Customer
July 16, 2016
MARIO SESSANTA
Response
It's always a pleasure, Joseph, and we're glad to hear that you feel safer in your Versa now that everything is taken care of. Thank you for the great feedback and we hope you'll take the time to review us on Facebook, Google, and Cars.com!
July 17, 2016
Posted 338 days ago.
knowledgeable staff
MICHAEL L, WHITEHALL, PA, Sales Customer
July 13, 2016
SELL, SEAN
Response
It was a pleasure working with you, Michael. Thank you!
July 14, 2016
Posted 338 days ago.
The repairs took place in the ...
The repairs took place in the time estimated, and my experience was a pleasant one.
TERRY E, MACUNGIE, PA, Service Customer
July 13, 2016
MELISSA C DIFFENDERFER
Response
That's what we like to hear, Terry. Thank you and we look forward to helping you again!
July 13, 2016
Posted 338 days ago.
Everything went so smoothly. ...
Everything went so smoothly. I recieved email reminders and the whole job went very well.
E, ALLENTOWN, PA, Service Customer
July 13, 2016
STANLEY VARGAS
Response
Great to hear and we're glad you enjoyed your visit. Thank you!
July 13, 2016
Posted 339 days ago.
Rothrock is the most efficient...
Rothrock is the most efficient car campus that I've ever been to. You would think a dealership this large would have lackluster communication or an unfriendly staff. That's not the case with Rothrock. My truck went between departments within the campus for a few service issues, with notes, and everything was taken care of with each note checked. Bill in Service and Bill in Collision are great!! Thanks for fixing my truck!
BRANDON A, NEW BETHLEHEM, PA, Service Customer
July 12, 2016
WILLIAM MOYA
Response
You're very welcome, Brandon, and thank you so much for the wonderful compliments. It really means a lot to us that our guests are fully taken care of, we'll go out of our way to make sure all needs are met with outstanding success. Thanks again and we hope you'll take the time to review us on Facebook, Google and Cars.com too!
July 13, 2016
Posted 340 days ago.
I had a scheduled appt for 8:3...
I had a scheduled appt for 8:30 to get an oil change and special $54..95 car cleaning. Once I got to my appt, I had to cancel the special (reschedule because of work commitment) so they told me I had to go to a different area. I have been getting oil changes with Rothrock and express concerns about possibly losing oil each time. Finally the man that worked on my car found that the cap was not sealing well (underneath). I was there until 10-10:30 and had to cancel my work commitment. I did not get to reschedule the special of getting the car cleaned
KIMBER Z, BETHLEHEM, PA, Service Customer
July 11, 2016
MARIO SESSANTA
Response
Thank you for letting us know about this, Kimber, and we're sorry to hear that you had to miss your commitment. While we're glad to see the issue was resolved, if there's anything we can do to rectify your wait time, please give Terry Balliet a call at 484-223-0639 and give him any details about your experience as possible. He'll be sure to take note and work to assist you in finding a proper resolution. Your satisfaction is important to us and we hope to turn this experience around for you.
July 11, 2016
Posted 343 days ago.
Everything was fine & Quick
ROSA VICTORIA & MOUD B, BREINIGSVILLE, PA, Service Customer
July 09, 2016
MARIO SESSANTA
Response
Great to hear, Rosa. Thank you!
July 11, 2016
Posted 343 days ago.
Did not rotate tires as reques...
Did not rotate tires as requested
DONNA M, SLATINGTON, PA, Service Customer
July 09, 2016
PATRICK JEFFERS
Response
Thank you for your feedback, Donna, and we'd be happy to work on this again for you. Please give Terry Balliet a call at 484-223-0639 and provide him with any details that would be helpful. He'll be sure to help you right away and ensure your satisfaction. We look forward to seeing you again.
July 11, 2016
Posted 344 days ago.
A wonderful dealership with a ...
A wonderful dealership with a friendly staff!
BRANDON A, NEW BETHLEHEM, PA, Service Customer
July 07, 2016
WILFRED M COOPER
Response
Thanks for the compliments, Brandon!
July 08, 2016
Posted 345 days ago.
Very rare you receive good fee...
Very rare you receive good feedback from a customer. Normally the feedback that is received is usually a complaint. I try to take a lot of factors in consideration when it comes to providing good service feedback. I was aware that the day I was going to service my vehicle that it was going to be busy due to being a holiday weekend. Even though it was a holiday weekend I was received with a friendly and welcoming attitude from Mario. My sister in law was already there so she had given me the heads up that she had been waiting for 3 hours for her vehicle. It didn't face me because I was already prepared. However after 2 hours Mario gave me an update on my car stating that it was being worked on and an hour later I was out. Mario was very personable and has an engaging personality. He apologized for the long wait. Excellent customer service. If I may suggest that for weekends that are around a holiday it would be beneficial to have extra man power in order to handle the amount of volume that comes your way. Secondly it is bad for business if you hear one of your workers saying, "I can't wait to get out of here." I'm sure he meant it because of being a holiday but there is always a time and a place for everything. This was not Mario just wanted to clarify this. Thank you for reading my survey. Have an awesome day!!!!
DAMARIS S, BETHLEHEM, PA, Service Customer
July 06, 2016
MARIO SESSANTA
Response
Thank you so much for the fantastic feedback, Damaris! It doesn't matter if the comments are long or short, we read them and enjoy every word of positive feedback that comes through. As for your experience, we're very glad to hear that you had such an excellent time with Mario's attentiveness. Holidays can get very hectic, but we try our best to help our customers throughout the entire process. Thank you for having the patience and for being a wonderful guests. Your satisfaction means a lot to us and we look forward to helping you more in the future!
July 08, 2016
Posted 345 days ago.
Made an appointment for state ...
Made an appointment for state inspection. Greeted promptly as I entered the service area. Had to wait a short time until an associate could hear why I had come in for service. Waited about an hour for the work to be completed.
RICHARD J, MACUNGIE, PA, Service Customer
July 06, 2016
MELISSA C DIFFENDERFER
Response
We're glad to see you satisfied with the process, Richard, and appreciate you taking the time to send us your feedback. We look forward to seeing you again!
July 08, 2016
Posted 345 days ago.
Your service manager, Mario wa...
Your service manager, Mario was extremely helpful & upfront with everything being performed on our car, as well as the pricing. He was very easy to work with.
MEGAN J, HELLERTOWN, PA, Service Customer
July 06, 2016
MARIO SESSANTA
Response
That's wonderful to hear, Megan! Mario will be very glad to hear the shout-out you had for him and that you enjoyed your time. Thank you and we look forward to seeing you again!
July 08, 2016
Posted 345 days ago.
Melissa was very courteous and...
Melissa was very courteous and the visit went very smoothly.
VIVIAN K, BETHLEHEM, PA, Service Customer
July 06, 2016
MELISSA C DIFFENDERFER
Response
It's always a pleasure having you with us, Vivian. Thank you!
July 08, 2016
Posted 346 days ago.
Very professional and courteou...
Very professional and courteous service. Very clean waiting area, is always a pleasure going for service appointments.
NORANY M, ALLENTOWN, PA, Service Customer
July 05, 2016
PATRICK JEFFERS
Response
We take care to make sure the waiting area is clean for our guests, as we want them to feel very comfortable. Thank you for your comments!
July 08, 2016
Posted 347 days ago.
Communication was excellent, t...
Communication was excellent, the job was completed to my satisfaction and estimates were realistic. I just wish the parts had been available right away and that it didn't require 3 trips to solve the problem.
NANCY D, ALLENTOWN, PA, Service Customer
July 02, 2016
WILLIAM MOYA
Response
Thank you, Nancy! While we're sorry that it took 3 trips to take care of everything, we're glad to see everything is now fully taken care of for you and we look forward to helping you again in the future.
July 08, 2016
Posted 347 days ago.
KNOWLEDGE OF THE VEHICLE IS EX...
KNOWLEDGE OF THE VEHICLE IS EXCELLENT.....VERY FRIENDLY AND HELPFUL
KEVIN D, BREINIGSVILLE, PA, Service Customer
July 02, 2016
MELISSA C DIFFENDERFER
Response
Thank you, Kevin! We look forward to helping you again!
July 08, 2016
Posted 347 days ago.
none
ROBERT B, COOPERSBURG, PA, Service Customer
July 02, 2016
MELISSA C DIFFENDERFER
Response
Thank you for the quick feedback, Robert!
July 08, 2016
Posted 347 days ago.
long wait but all is great!
WALTER G, ANNANDALE, NJ, Service Customer
July 01, 2016
MARIO SESSANTA
Response
We're glad to see you satisfied, Walter. Thank you!
July 08, 2016
Posted 347 days ago.
the minute i drive my car in t...
the minute i drive my car in the customer service bay, i am greeted and i tell them why i am at the dealership. one of your staff goes in the car, immediately puts a plastic car seat cover on and a paper floor mat in the car. I am walked to one of your customer reps desks, I never have to guess what I need to do.. It is so nice to come in and be given great customer service !
DAWN K, ALBURTIS, PA, Service Customer
June 30, 2016
PATRICK JEFFERS
Response
That's great to hear, Dawn! We want to make the process as smooth as possible, even once the car is slated to be worked on. Thank you for the feedback and we look forward to seeing you again!
July 08, 2016
Posted 347 days ago.
Gerard did a great job represe...
Gerard did a great job representing Rothrcok. He was professional and provided the right amount of "salesmanship". Not to pushy yet interested in my needs. And he endured the pressure I gave him without taking it seriously and personal. I loved the experience.
THERESE R, MAXATAWNY, PA, Sales Customer
June 30, 2016
MASTRONARDI, GERARD
Response
Thank you so much, Therese! Providing an exceptional experience is always important to us and we're glad you had such an excellent time with Gerard's non-pushy salesmanship. Congratulations on your new Cherokee and welcome to the Rothrock family!
July 08, 2016
Posted 347 days ago.
I have never been to your serv...
I have never been to your service department before and we did not purchase our car from your dealership, however I had a problem with the engine light coming on after having service at another dealer. The staff at Rothrock went out of their way to address the problem in the shortest time possible. They kept me informed of the progress and were able to find the problem and correct it. I have already told a few of my friends who live in the area and wouldn't hesitate to recommend your dealership to others. I'm sure I'll bring my car there in the future. Thank you.
KERRY L, BALLY, PA, Service Customer
June 30, 2016
MARIO SESSANTA
Response
You're very welcome, Kerry, and we're glad you had such a great time with us. Communication is always a key factor to our team, so it was a real pleasure helping you throughout this experience. Thank you and we look forward to helping you again!
July 08, 2016
Posted 347 days ago.
As usual, everything went fine...
As usual, everything went fine.
ANNETTE D, OREFIELD, PA, Service Customer
June 30, 2016
MELISSA C DIFFENDERFER
Response
Great to hear, Annette. Thank you!
June 30, 2016
Posted 347 days ago.
Barry did a tremendous job gui...
Barry did a tremendous job guiding us through the process of purchasing our 2015 Charger. Great Customer Service. We appreciate all of his help, financial department, managers and those who got the car ready for us to take home.
KEITH S, BARTONSVILLE, PA, Sales Customer
June 30, 2016
CAMFIELD, BARRY
Response
Barry will be glad to hear the shout-out, Keith! He does his best to make sure our customers' needs are fully met and we're pleased to see that the Charger was able to do that for you. Congratulations and welcome to the Rothrock family! We hope you'll review us on Facebook, Google, or Cars.com as well!
June 30, 2016
Posted 348 days ago.
Overall I was pleased with oil...
Overall I was pleased with oil change, car wash & vacuum, and the advice about buying tires in the near future. I was told that my license plate bulb needed to be changed and it would cost around $30. I said to go ahead & do it without really processing what was said. It was a $3 bulb with a $27 labor fee. Ridiculous if I could have done that myself. It should have been presented with the bulb price & labor separately to have a better understanding.
DEBORAH F, TATAMY, PA, Service Customer
June 29, 2016
MARIO SESSANTA
Response
Thank you for letting us know about your experience, Deborah. While we're sorry to hear about your dissatisfaction, we're always happy to provide further details for any questions that do come up during your service. If anything ever seems off to you, just let us know, as your satisfaction and comfort is important to us.
June 30, 2016
Posted 348 days ago.
I have had nothing but friendl...
I have had nothing but friendly sales and service from everyone at Rothrock. I would definetely recommend this dealership.
LISA S, SCHNECKSVILLE, PA, Service Customer
June 29, 2016
MELISSA C DIFFENDERFER
Response
Thank you, Lisa! We're glad you continue to enjoy your time with our team and appreciate your wonderful feedback. We hope you'll take the time to review us on Facebook, Google, and Cars.com as well!
June 30, 2016
Posted 350 days ago.
I came in to have passenger ai...
I came in to have passenger airbag recall fixed and get vehicle inspected. There was some confusion because I did not realize that my county does not require an emissions test. The service person figured this out for me, which was very good. I was initially charged for the emissions test though. When the mistake was found, they quickly and courteously refunded me for the test that was not needed. It worked out well.
MICHAEL B, ANDREAS, PA, Service Customer
June 29, 2016
PATRICK JEFFERS
Response
Great to hear, Michael! We're sorry that there was some confusion over the testing, as some customers do need to have this taken care of, but we're glad to see everything worked out in the end. Thank you for your feedback!
June 30, 2016
Posted 350 days ago.
Everyone of the staff were fri...
Everyone of the staff were friendly, courteous and answered any questions or concerns I had. The work repairing the right rear was done faster than expected. Chad did walk-through about what was done and what to do and not to do with washing and then getting the nano-molecular coating on. Thank you to the entire staff.
JOSEPH H, ALLENTOWN, PA, Service Customer
June 29, 2016
CHAD V BERKES
Response
It's always a pleasure, Joe, and we're glad you had a great time with our team during the walk through and the process. Thank you for your great feedback and we hope you'll take the time to review us on Facebook, Google, or Cars.com as well!
June 30, 2016
Posted 350 days ago.
Bill Moya was very helpful.
DAVID S, CATASAUQUA, PA, Service Customer
June 29, 2016
STANLEY VARGAS
Response
Great to hear, David. Bill will be glad to hear the positive comment you had for him.
June 29, 2016
Posted 351 days ago.
airbag recall taken care of pr...
airbag recall taken care of promptly
BARBARA S, MACUNGIE, PA, Service Customer
June 28, 2016
MARIO SESSANTA
Response
A swift recall is important to us. Thank you for the feedback, Barbara!
June 29, 2016
Posted 351 days ago.
Keep up the great work you do....
Keep up the great work you do.
MICHAEL W, EASTON, PA, Service Customer
June 28, 2016
MARIO SESSANTA
Response
We definitely will, Michael. Thank you!
June 29, 2016
Posted 351 days ago.
Prompt, polite and professiona...
Prompt, polite and professional.
ROGER B, COOPERSBURG, PA, Service Customer
June 28, 2016
MELISSA C DIFFENDERFER
Response
Thank you for the compliments, Roger!
June 29, 2016
Posted 352 days ago.
I commend salesman, Eddie Jurc...
I commend salesman, Eddie Jurchenko, for his great personality and salesmanship. He made me feel comfortable by his ability to meet my needs in a car. I was dreading the search for a new car, but Eddie dismissed those fears. I am very satified with my 2014 Nissan Versa. I hope any further dealings with Rothrock will be just as positive.
KATHLEEN S, BETHLEHEM, PA, Sales Customer
June 27, 2016
JURCHENKO, EDWARD
Response
The team definitely understands that concerns need to be met right away with any car deal, so we're happy to provide assistance wherever needed. Eddie will be very glad to hear the wonderful compliments you had for him and that you're have a great time in your new Versa. Congratulations and we hope you'll take the time to review us on Facebook, Google, or Cars.com as well!
June 29, 2016
Posted 352 days ago.
N/A
ROBERT M, PALMERTON, PA, Service Customer
June 27, 2016
PATRICK JEFFERS
Response
We're glad to see you satisfied, Robert. Thanks!
June 29, 2016
Posted 352 days ago.
friendly place to hang around....
friendly place to hang around.
DAT V, WHITEHALL, PA, Service Customer
June 27, 2016
MELISSA C DIFFENDERFER
Response
Thank you! We appreciate your great feedback.
June 29, 2016
Posted 352 days ago.
From the start of dropping my ...
From the start of dropping my vehicle off for warranty service, the service technician was personable and my vehicle was completed when promised. Hopefully this kind of service will be ongoing into the future, especially when i return to purchase a newer vehicle. Thank you.
PATRICIA H, ALLENTOWN, PA, Service Customer
June 27, 2016
WILLIAM MOYA
Response
It's our pleasure, Patricia, and you can really expect the same great service time and time again in the future. Thank you for choosing us to be a part of your family and we hope you'll take the time to leave a review for us on Facebook, Google, or Cars.com!
June 29, 2016
Posted 352 days ago.
They are friendly and personab...
They are friendly and personable. They keep you updated with what is happening with your vehicle. Mario was very welcoming.
DAMARIS S, BETHLEHEM, PA, Service Customer
June 27, 2016
MARIO SESSANTA
Response
We're glad you enjoyed the communication and helpfulness of our staff, Damaris. Thank you for the feedback and we hope you'll take the time to review us on Facebook, Google, and Cars.com too!
June 29, 2016
Posted 352 days ago.
Sat. morning service call - ca...
Sat. morning service call - car went right in and after we came back from breakfast it was done.
DAVID K, ALLENTOWN, PA, Service Customer
June 27, 2016
MARIO SESSANTA
Response
A swift service is definitely fantastic and we're glad to see everything was to your liking. Thank you and we hope you'll take the time to review us on Facebook and Google as well!
June 29, 2016
Posted 353 days ago.
I always get great service...
I always get great service. I bought the Pathfinder at Rothrock, wouldn't go any where else. All the people are so friendly.
BARBARA M, ALLENTOWN, PA, Service Customer
June 26, 2016
MELISSA C DIFFENDERFER
Response
It's always important to us that our guests are treated with a great experience and we're pleased to see you satisfied, Barbara. Thank you and we hope you'll take the time to review us on Facebook, Google, and Cars.com as well!
June 29, 2016
Posted 353 days ago.
NOTHING NEGATIVE TO REPORT. EV...
NOTHING NEGATIVE TO REPORT. EVERY BODY WAS COURTEOUS, PROFESSIONAL AND QUICK ON FINISHING THE JOB. AN ALTOGETHER PLEASANT EXPERIENCE.
JAVED H, MACUNGIE, PA, Service Customer
June 26, 2016
MELISSA C DIFFENDERFER
Response
Thank you so much, Javed! We're glad you had a great time and we appreciate you wonderful feedback.
June 29, 2016
Posted 353 days ago.
Good service experience
DENISE F, BETHLEHEM, PA, Service Customer
June 24, 2016
MELISSA C DIFFENDERFER
Response
We're glad you enjoyed your time with us, Denise. Thank you!
June 28, 2016
Posted 353 days ago.
Jose, Brian, Michael and Mia w...
Jose, Brian, Michael and Mia were all excellent! Everyone was friendly, accommodating and went above and beyond to make our Jerp buying experience smooth. Thank you all!!!! We will be back, we will tell all of our family and friends!!!!!
BRUCE M, STROUDSBURG, PA, Sales Customer
June 24, 2016
BARET, JOSE
Response
Thank you for the great shout-outs, Bruce! Jose, Brian, Michael, and Mia are definitely very fantastic at handling all customer needs, and they'll be super happy to hear the great time you had with them. Congratulations and we hope you'll take the time to review us on Facebook and Google as well!
June 24, 2016
Posted 358 days ago.
Nick Stelzman was one of the b...
Nick Stelzman was one of the best salespeople that I ever have ever worked with. He was truly enjoyable to work with and knowledgeable about the Jeep Wrangler and any questions I had.
LISA S, ALBURTIS, PA, Sales Customer
June 23, 2016
STELZMAN, NICHOLAS
Response
Nick will be very glad o hear that positive comments, Lisa, and that you're enjoying your new Wrangler! Thank you and congratulations!
June 24, 2016
Posted 358 days ago.
The service was excellent - Bi...
The service was excellent - Bill Moya took care of me & I was very impressed with his service -took care of my van in record time! & I was completely satisfied
FRANK L, WHITEHALL, PA, Service Customer
June 23, 2016
WILLIAM MOYA
Response
Bill's incredible at making sure he meets our requested times and we're glad you enjoyed your visit with him. Thanks, Frank!
June 24, 2016
Posted 359 days ago.
Service staff were great! Diag...
Service staff were great! Diagnosed the problem and the bill was basically nothing.
STEPHEN K, ALLENTOWN, PA, Service Customer
June 22, 2016
WILLIAM MOYA
Response
Great to hear, Stephen! Thanks for the wonderful feedback.
June 24, 2016
Posted 359 days ago.
I want to commend Bill for his...
I want to commend Bill for his help in fixing my minivan. He was very helpfull! Next year when I buy a new car I'm buying at Rothrock because of the service I received. We had to deal with another dealership just last week for my husbands car and they were not as helpful and nice as Bill.
SHARON G, SCHNECKSVILLE, PA, Service Customer
June 22, 2016
WILLIAM MOYA
Response
Thank you for the shout-out, Sharon! Bill's definitely a quality advisor who really does his best to help all of our guests. We appreciate your feedback and hope you'll take the time to review us on Facebook and Google as well!
June 24, 2016
Posted 361 days ago.
It was a scheduled maintenance...
It was a scheduled maintenance which I waited for it. They kept me informed and it was a pleasant experience.
JEFFREY N, EMMAUS, PA, Service Customer
June 20, 2016
MELISSA C DIFFENDERFER
Response
We're glad you enjoyed your visit with our team, Jeffrey. Thank you!
June 21, 2016
Posted 364 days ago.
My wife and I had the best exp...
My wife and I had the best experience with the team at Rothrock. Both Gerry and Brian were beyond professional, informative, and willing to work with us in our selection of our family vehicles. They made this an enjoyable endeavor for our family. I would recommend them to anyone. Thank you. Mike Makovec 570-449-5913
MICHAEL M, TAMAQUA, PA, Sales Customer
June 19, 2016
MASTRONARDI, GERARD
Response
Thank you so much for the shout-outs, Michael! Gerry, Brian, and the rest of the team will be very glad to see you enjoying your new SUV and Truck and that you're very satisfied. Congratulations!
June 21, 2016
Posted 364 days ago.
excellent very quick service...
excellent very quick service very kind and knowledgeable sales person John sales manger very personable
MARK B, SLATINGTON, PA, Sales Customer
June 18, 2016
BORCHERT, JOHN
Response
A swift buying process is always important to us and we appreciate seeing your great feedback, Mark. Congratulations on your new Pathfinder and welcome to the Rothrock family! We'd really appreciate it if you took the time to review us on Facebook and Google as well!
June 21, 2016
Posted 364 days ago.
Absolutely professional and pl...
Absolutely professional and pleasant. The best!
DAVID B, MOUNTAIN TOP, PA, Sales Customer
June 18, 2016
KELLY, BRENDAN
Response
Thanks, David! We appreciate the wonderful feedback.
June 21, 2016
Posted 364 days ago.
Oil change was done quickly wh...
Oil change was done quickly while I waited. Mario is a gem.
CATHERINE I, ALLENTOWN, PA, Service Customer
June 18, 2016
MARIO SESSANTA
Response
As you said, Mario definitely is a gem, Catherine, and we're glad to see you satisfied with his work. Thank you for your feedback and we hope that you'll take the time to review us on Facebook and Google as well!
June 21, 2016
Posted 364 days ago.
None
JANE Y, BATH, PA, Service Customer
June 17, 2016
STANLEY VARGAS
Response
Thank you for the quick rating, Jane!
June 17, 2016
Posted 364 days ago.
There is a great auto service ...
There is a great auto service center 3 minutes from my house so I typically do not go directly to a dealership when I need service to my car. However due to a recall from Nissan I had to go to your facility. Mario was so helpful and personable that when I needed my car inspected I decided it was worth the extra drive to go back there.
RACHEL B, OREFIELD, PA, Service Customer
June 17, 2016
MARIO SESSANTA
Response
Thank you so much for the great compliments, Rachel! Mario definitely aims to make sure our guests are fully taken care of and he'll be so glad to hear the positive comments. Thank you again and we hope you'll take the time to review us on Facebook and Google as well!
June 17, 2016
Posted 365 days ago.
Excellent service all the way ...
Excellent service all the way around!
PAIGE K, HELLERTOWN, PA, Service Customer
June 16, 2016
STANLEY VARGAS
Response
Thanks, Paige!
June 17, 2016
Posted 365 days ago.
T WAS IN FOR A SIMPLE RECALL
DOUGLAS F, BREINIGSVILLE, PA, Service Customer
June 16, 2016
MELISSA C DIFFENDERFER
Response
We're glad to see that everything was fully taken care of, Douglas. Thank you!
June 17, 2016
Posted 365 days ago.
I have not used your service c...
I have not used your service center for my rogue.
EDWARD O, CENTER VALLEY, PA, Service Customer
June 16, 2016
WAYNE ROATCHE
Response
We'll be sure to update our database on this. Thank you!
June 17, 2016
- + Disclaimers