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Average :   4.9
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Posted 286 days ago.
Billing was originally incorre...
Billing was originally incorrect. Free inspection wasn't applied . Emissions exempt also wasn't applied . Hopefully it was corrected .
PASQUALE D, BETHLEHEM, PA, Service Customer
October 27, 2016
JAMIE NERO
Response
It definitely was, Pasquale, and we appreciate you taking the time to let us know about your experience. We hope to have another opportunity to help you again.
October 28, 2016
Posted 293 days ago.
I Appreciate the help I receiv...
I Appreciate the help I received was much better than working with other dealerships in the area.
JAMEL M, ALLENTOWN, PA, Sales Customer
October 20, 2016
STELZMAN, NICHOLAS
Response
We were happy to help you out, Jamel! Thank you and congratulations on your new Jeep Cherokee!
October 20, 2016
Posted 300 days ago.
Friendly, efficient personnel,...
Friendly, efficient personnel, in and out quickly. Very comfy state-of-the-art waiting room. My kind of operation. Thanks!
JOAN V, HELLERTOWN, PA, Service Customer
October 13, 2016
MARIO SESSANTA
Response
You're so welcome, Joan! Customer comfort is very important to us and we're happy to hear about your satisfaction with your wait while you were with us. Thank you and we look forward to helping you again in the future!
October 14, 2016
Posted 300 days ago.
Fast and friendly
KAITLIN M, ALLENTOWN, PA, Service Customer
October 13, 2016
JAMIE NERO
Response
Thank you for the excellent feedback, Kaitlin!
October 14, 2016
Posted 301 days ago.
I basically when to look at ca...
I basically when to look at cars, and ended purchasing a new car. Everyone was pleasant. The sale when well. They were all professional and we're very pleasant. Still can't believe that I bought the car.
LOURDES R, FRACKVILLE, PA, Sales Customer
October 12, 2016
GUYNN, RONNIE
Response
We know you'll really enjoy your new Rogue, Louroes, and we're glad to see you satisfied with our staff's great personalities. Thank you and congratulations!
October 13, 2016
Posted 301 days ago.
Everything went well and was p...
Everything went well and was priced great.
EDWARD J, SLATINGTON, PA, Service Customer
October 12, 2016
CORBIE WORTH
Response
We're pleased to see you satisfied with the excellent care, Edward. Thank you!
October 13, 2016
Posted 301 days ago.
Very courteous. the van that w...
Very courteous. the van that we had serviced is working great.
P, MACUNGIE, PA, Service Customer
October 12, 2016
WILLIAM MOYA
Response
How excellent! We're glad to see your Grand Caravan is back in order and we look forward to helping you again.
October 13, 2016
Posted 302 days ago.
It would be nice to have a shu...
It would be nice to have a shuttle service when there is a longer appointment. How hard would it be to allow a test drive of a newer vehicle which I would perhaps be interested in buying. I think you are missing an opportunity to have more customer loyalty here!
DALE K, HAMBURG, PA, Service Customer
October 11, 2016
MELISSA C DIFFENDERFER
Response
Thank you for letting us know, Dale. We currently have a system of loaners for our guests to rent out in case they need something similar to a shuttle service. As far as we've been hearing, this has received quite a lot of praise. We hope that you'll take the opportunity to utilize this in the future for any of your visits and we look forward to helping you again.
October 13, 2016
Posted 302 days ago.
Greeted promptly and had a nic...
Greeted promptly and had a nice conversation with the write-up person. I was treated like an old friend. The payment segment went well. Young lady was friendly and polite. The only problem I encountered was the sticker placed on the inside of my windshield did not have the next milage for my future oil change like usual. A minor mistake, but the information was for some other vehicle
RICHARD J, MACUNGIE, PA, Service Customer
October 11, 2016
MARIO SESSANTA
Response
Thank you for telling us about your experience, Richard, and we apologize if our staff had mixed up the information on your mileage sticker. We'd be happy to provide the information for you so that there's no misunderstanding in the future. Just give us a call and we'll get that taken care of for you right away. We look forward to seeing you again!
October 13, 2016
Posted 302 days ago.
Service completed as expected ...
Service completed as expected in a timely manner
BARBARA S, MACUNGIE, PA, Service Customer
October 11, 2016
MELISSA C DIFFENDERFER
Response
How awesome, Barbara! Thank you for the great feedback and we look forward to seeing you again.
October 13, 2016
Posted 302 days ago.
Got the vehicle I wanted at th...
Got the vehicle I wanted at the price I wanted, but it took way too long.
CHARLES M, WHITEHALL, PA, Service Customer
October 11, 2016
JAMIE NERO
Response
We're glad that everything worked out for you in the end, Charles, and apologize if the wait took longer than expected. Thank you for letting us know about your experience.
October 11, 2016
Posted 303 days ago.
Are 2013 Nissan Armada had no ...
Are 2013 Nissan Armada had no heat. We bought this vehicle in Jenkins town Philadelphia. I purchased the extended warranty. I call Roth Rock Nissan dealership of Allentown PA and they were very helpful with are problem. Explained our situation and they scheduled are vehicle the very next day. They replaced the part in a very timely fashion. Also had our oil changed there as well. We will be continuing using there service.
KIMBERLY B, NEW TRIPOLI, PA, Service Customer
October 08, 2016
KEVIN CHAPMAN
Response
How awesome, Kimberly! We were happy to get your Armada taken care of, as it's important to us that we see our customers' needs through to the end. Thank you for taking the time to give us your feedback and we look forward to helping you again!
October 10, 2016
Posted 303 days ago.
Great
EDWIN M, ALLENTOWN, PA, Sales Customer
October 07, 2016
PATTERSON, JESSIE
Response
Thank you for the quick response, Edwin, and congratulations on your new Rogue!
October 10, 2016
Posted 303 days ago.
Always greeted friendly and co...
Always greeted friendly and courteous . And service done in a timely manner.
LATRICIA B, OREFIELD, PA, Service Customer
October 07, 2016
JAMIE NERO
Response
We're always happy to provide an excellent service and we're pleased to see you satisfied, Latricia. Thanks!
October 07, 2016
Posted 303 days ago.
The service advisor was courte...
The service advisor was courteous and on time. He discussed the service and kept me notified of the vehicles progress throughout the appointment
JAMES A, COPLAY, PA, Service Customer
October 07, 2016
KEVIN CHAPMAN
Response
How great, James! We're glad that you enjoyed the attentiveness of our advisor. Thank you and we look forward to helping you again!
October 07, 2016
Posted 307 days ago.
Brandan Kelly was VERY helpful...
Brandan Kelly was VERY helpful. Very personable and didn't rush through anything. 1st class act.
GREGORY P, SLATINGTON, PA, Sales Customer
October 05, 2016
KELLY, BRENDAN
Response
Awesome, Greg! Thank you for the glowing compliments on Brandan's excellent help and we're glad to see you satisfied with your new truck. Congratulations and welcome to the Rothrock family!
October 07, 2016
Posted 307 days ago.
Everything was fine, service d...
Everything was fine, service dept was very nice and helpful. The waiting room is very comfortable. Didn't wait very long at all. Now waiting for a phone call back i would've liked a call back that night so they could explain my car problems to my boyfriend but never got one.
KIM F, MACUNGIE, PA, Service Customer
October 05, 2016
MELISSA C DIFFENDERFER
Response
Hi, Kim, and we're sorry if you hadn't received a call back when you wanted. We'll be sure to discuss this further with the team so that we can address any issues with communications. Otherwise, thank you for the great response and we look forward to helping you again!
October 07, 2016
Posted 308 days ago.
We were definitely a hard sale...
We were definitely a hard sale...we had to stick to our budget and it took a while but they were able to do a deal that we were comfortable with. During negotiations they did try to push a couple vehicles that were not our style but they understood when we were not happy about it. Also...shook hands on a price with "manager" or whatever he is and when we went to sign paperwork price was written up $9 a month higher. Problem was fixed quickly with no problem. All in all a decent experience. Doug was nice and his understudy was very personable and helpful to us while Doug was busy with the finance negotiations. Would recommend to others..
JAMES G, WALNUTPORT, PA, Sales Customer
October 04, 2016
WEIL, DOUGLAS
Response
Thank you for taking the time to tell us about your experience, James! We always do our best to work with our customers on any price, so we're happy to hear that everything was taken care of in your Renegade. Congratulations and welcome to the Rothrock family!
October 07, 2016
Posted 308 days ago.
I was please with the service ...
I was please with the service it took more time that i was expected but it was fine.The people was very polite
MARIA C, FOGELSVILLE, PA, Service Customer
October 04, 2016
CORBIE WORTH
Response
We're glad to have had the opportunity to work with your Jeep Liberty, Maria, and that you had such a great time. Thank you and we look forward to seeing you again!
October 07, 2016
Posted 309 days ago.
Service was performed quickly....
Service was performed quickly.
EUGENIA E, CATASAUQUA, PA, Service Customer
October 03, 2016
CORBIE WORTH
Response
How great, Eugenia! Thank you for the quick feedback!
October 04, 2016
Posted 309 days ago.
Ok I like
ELVIS S, EASTON, PA, Sales Customer
October 03, 2016
PATTERSON, JESSIE
Response
We like you too, Elvis. Thanks and congratulations!
October 04, 2016
Posted 309 days ago.
LT was an honest and helpful G...
LT was an honest and helpful GSM that I would definitely do business with in the future. Also the walkthrough and service provided by Laura my delivery specialist was extremely helpful. She even offered to bring my wife back to the dealership or meet near my house with any follow-up items on my new Pathfinder.
BRYAN R, EASTON, PA, Sales Customer
October 03, 2016
MALLOY, DONALD
Response
How great, Bryan! Customer service is definitely one of the higher points we like to provide, so we're glad to see you satisfied with LT's and Laura's excellent assistance. Congratulations on your new Pathfinder and we look forward to seeing you again!
October 04, 2016
Posted 313 days ago.
I owned the Rogue since April ...
I owned the Rogue since April 2015 and always have had great experiences from the minute I drive my car in the service area to checking out. I owned a lot of cars and never had such good experiences with a dealership as with Roth rock ! Thank you!!
DAWN K, ALBURTIS, PA, Service Customer
October 02, 2016
RUSSELL A ROTHROCK
Response
You're very welcome! It's important to us that our customers are continuously satisfied with their visits, so we're glad to see you continuously taken care of. Thank you for the great feedback and we look forward to seeing you again, Dawn!
October 04, 2016
Posted 313 days ago.
The dealer got me done quickly...
The dealer got me done quickly, I would go back again.
CHRIS W, EASTON, PA, Service Customer
October 02, 2016
MARIO SESSANTA
Response
It was a pleasure, Chris. Thank you and we look forward to seeing you again!
October 04, 2016
Posted 313 days ago.
Check engine light, they took ...
Check engine light, they took me in right away and solved the problem.
BARBARA G, BETHLEHEM, PA, Service Customer
October 01, 2016
CORBIE WORTH
Response
It was no problem, Barbara, and thank you for the quick feedback!
October 04, 2016
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